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Help Desk Agent

83694, San Nicolás de los Garza, Mexico;
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Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

  • Provides quick response to client incidents on site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.
  • Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standars
  • Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.

Job Requirements

  • Bachelor of Information Systems /MCSA/ A+/ ITIL certification or equivalent management capability in desktop support and customer service environments. , or any computer related courses
  • Preferably with 2 years related on site desktop support experience, demonstrating in-depth working knowledge with a broad range of desktop support technology and best practices.
  • Computer literate with proficiency in information systems and software applications.
  • Able to support large software and hardware deployments
  • Technical Expertise
    • PC Windows7 and Mac troubleshooting (70% PC / 30% Mac)
    • Office 2010 / 2013 installation and support, Outlook 2010 / 2013 installation and support
    • Knowledge in Active Directory Users and Computers
    • Lync 2010 /2013 instant messaging installation and support
  • Strong demonstrated analytical and creative problem solving skills.
  • Good customer service orientation and appreciation of role as XBS representative
  • Excellent verbal and written communication skills
  • Capable of working with large technical teams across multiple locations
  • With proven knowledge and experience in operations effectiveness & management
  • Excellent interpersonal skills and a collaborative management style
  • Good customer service orientation and appreciation of role as XBS representative


Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.

Apply

Disclaimer : If you receive an emailing asking you to provide your bank details in order to buy an equipment to integrate Atos, please don’t answer to this emailing as it is a fraudulent email.

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