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Help Desk Agent

99201, San Nicolás de los Garza, Mexico;
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  • string "Mexico" = string "San Nicolás de los Garza"

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

May perform one or more of the following:

• Troubleshoots via the phone, email, chat and/or web hardware, software, and network operating problems and involves technical resources to ensure resolution

• Applies understanding and knowledge of information systems products and services to assist users

• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

• Coordinates referrals to appropriate technical, professional, or service personnel

• Receives and prioritizes issues and forwards using appropriate escalation procedures

• Speaking and Writing English Level - Advanced Mid / High (ACTFL)

• Service Desk - Call Center Experience Required (Minimum 1 year)

• Candidates must have clear and effective verbal & written communication skills

• Customer Service Experience Required

• Minimum 1 year (Service Desk, Call Center, IT Help Desk )

• Technical Experience Desired, ITIL v3 Experience

• Basic Office Package Knowledge Required

• Windows XP

• Windows Vista

• Windows 7

• Windows 8


• Outlook

• Lotus Notes

• Google

Mobile Device Knowledge

• Blackberry

• IPhone

• IPad

• Android

Tool and Applications Knowledge Desired:

• AMP Remedy

• Service Now

• Service Center (Peregrine)

• Avaya CMS

Able to Multi-Task and Handle multiple incoming contacts

• Chat

• Email

• Voice


Disclaimer : If you receive an emailing asking you to provide your bank details in order to buy an equipment to integrate Atos, please don’t answer to this emailing as it is a fraudulent email.

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