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2nd line support engineer (MCD)

73024, Bydgoszcz, Poland;
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  • string "Poland" = string "Bydgoszcz"
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About us

  • Leader in digital services with 120,000 employees in 73 countries
  • Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Official global IT partner of the Olympic and Paralympic Games
  • Almost 5000 people employed in 8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz

Responsibilities

  • Support of End User (as a 2nd and 3rd line support) desktops and laptops, running a Microsoft Windows Client OS on x86 or x64-architecture
  • Deliver all necessary updates to the Windows Operating System
  • Operating System image creation/installation/troubleshooting (using: MDT, SCCM and WDS)
  • Managing SCCM infrastructure
  • Ensures Service performance and fulfillment of service related SLA/ KPI Agreements
  • Incident- and problem management to analyze issues and find solutions and/or workarounds for that.
  • Project support e.g. for migrations, implementing new technologies like cloud services etc.

Job Requirements

  • A degree in Computer Science or Engineering or equivalent work experience.
  • Proficient in MS Windows Workstation administration
  • Microsoft Windows Server (2008/2012/2016)and Active Directory knowledge
  • Familiar with Infrastructure Architecture (TCP/IP, LAN/WAN, DNS)
  • Knowledge on MS System Centre suite of products. In particular Configuration Manager.
  • Knowledge on hardware configurations
  • Ability to support multiple business needs at once and work with little oversight
  • Ability to solve problems and proactive attitude
  • Capability to read and write technical documentation
  • Ability to work well in a team
  • High motivation to self-development
  • Good interpersonal skills and customer handling skills
  • Good knowledge of the German (verbal and writing) is a plus
  • ITIL foundation certificate is a plus
  • MCSA Certifications would be a plus
  • Script Techniques (Powershell) is a plus

What do we offer

  • Remote working
  • Private medical care incl. dental care
  • Training and development programs
  • Foreign languages learning
  • Relocation allowance
  • Referral bonus
  • Private life and travel insurance
  • Medicover Benefits System (including Multisport)
  • Commuting contribution
  • Worldwide career opportunities

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website:https://atos.net/pl/polska/gdpr

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