HELP DESK AGENT I

About Atos Group

Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About the Role

We are looking for a Help Desk Agent to support our BeNeLux operations and ensure smooth coordination between customers, engineers, and internal teams.

You will play a key role in handling tickets, coordinating interventions, and maintaining clear communication across stakeholders.

Key Responsibilities

• Handle incoming calls and tickets via PSM / Salesforce
• Coordinate and schedule on-site interventions with engineers and customers (dispatching)
• Act as a central point of contact for customers and internal Atos teams
• Manage returns to suppliers (GLS / RLS), following provided shipping instructions
• Monitor and follow up on ongoing interventions and tickets
• Prepare and distribute the weekly GUARD on-call schedule
• Ensure accurate communication and timely updates to all stakeholders

Requirements

• Fluent in Dutch (mandatory)
• Strong communication and coordination skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working with ticketing systems (experience with Salesforce / PSM is a plus)
• Basic understanding of IT support (L1 knowledge is a plus, but not required)
• Proactive, organized, and customer-oriented mindset

What we offer

At Atos, technology and innovation are central. Atos strives to be an inspiring and supportive employer, ensuring you continue to develop and improve both professionally and personally. Even as an experienced professional, it's essential to stay current and develop yourself. Our Atos University offers many opportunities for this.

The benefits we offer include:

• A competitive salary and attractive perks (such as a year-end bonus and a pension plan)
• An informal work environment with results-oriented colleagues and a dedicated manager
• A mobility budget
• Flexible working at Atos comes in many forms, from part-time work arrangements to flexibility in where, when, and how you work
• The opportunity to work on complex projects for prestigious clients where you can develop your skills
• Excellent (international) career opportunities
• Extensive training and development programs

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.