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Service Delivery Manager with German

Publication Date:  Mar 23, 2023
Ref. No:  194109

Wrocław, PL, 51-116

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.



We are currently looking for Service Delivery Manager with German.


What will you do? 


  • Establishing and maintaining good customer relationship incl. customer satisfaction monitoring
  • Contract management (incl. presales phase and ongoing contract maintenance, etc.)
  • Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)
  • Service delivery at expected quality level, SLAs and costs
  • Direct supervision of project or service team incl. team coaching and motivation
  • Create strategies to maintain, improve and develop service delivery which supports business growth


Sounds exciting? Match your experience to needed skills


  • At least 5 years of experience in IT service management in large-scale international environments
  • Practical experience as SDM or similar delivery role, developing and implementing new IT services/service architecture in a global environment
  • Ability to evolve in a political context and to step into a difficult situation when necessary demonstrating flexibility and creativity in problem-solving
  • Excellent communication and presentation skills
  • Very good customer facing and influencing skills
  • Analytical thinking and capability to plan and implement improvement actions
  • Certified in IT Service Management (at least ITIL V3 Foundation)
  • Must have: Fluency in German (spoken and written), English B2


Nice to have:


  • Certified in Project Management
  • SAP
  • Agile
  • Scrum
  • DevOps
  • Jira


What’s in it for you?


  • Wellbeing programs & work-life balance - integration and passion sharing events
  • Private medical and dental care
  • Benefits platform – shopping, cinema, sport etc.
  • Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
  • Courses and certifications e.g. Google Cloud, AWS, ITIL
  • Conferences and Expert Communities
  • Gift packages for special occasions: Easter, Christmas, Children’s Day
  • Appreciation for seniority: additional days off, Atos Jubilee gifts
  • Remote working or commuting allowance, relocation package
  • Charity and eco initiatives
  • *Your benefits could vary depending on employment contract type


What happens next?


  • Quick conversation with HR (via MS Teams)
  • Interview with a Manager/IT expert/project representative
  • Feedback (1-5 business days after the interview)
  • Work like you want-remotely, in hybrid mode or at our office


Choose your future. Choose Atos.



Please, attach your CV in English 

If you are curious about this position and wish to find out more, don’t hesitate and contact our recruiter Paulina. She will be happy to answer all your questions.




Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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