ITIL Service Delivery Manager with German

Publication Date:  Jul 8, 2024
Ref. No:  510809

Wroclaw, Poland, PL, 53-611

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted, and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries in more than 53 countries. By uniting unique high-end technologies across the full digital continuum with 57,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.  


We are currently looking for an ITIL Service Delivery Manager with German


Key information about the role:

  • Service Excellence: You’ll lead a team of dedicated professionals, ensuring the highest standards of service delivery. Your focus will be on maintaining efficient processes, minimizing downtime, and exceeding customer expectations.
  • Main contact for the customer: You will be responsible for addressing and resolving process related customer queries and escalations.
  • Shift Flexibility: Our team operates on a rotating shift basis, covering both mornings (6 am – 2 pm) and evenings (10 am – 6 pm). This flexibility allows for work-life balance and ensures optimal coverage.
  • On-Call Commitment: As part of our commitment to reliability, you’ll participate in an on-call rotation, providing support 24/7. Your expertise will be critical during emergencies and planned maintenance.
  • Weekend Work: We believe in shared responsibility. You’ll join the team in planned weekend work, ensuring our services remain uninterrupted.
  • Hybrid Work Environment: We understand the importance of flexibility. Whether you prefer remote work or a hybrid setup, we accommodate your needs. 


Your responsibilities:

  • Ownership of one or more ITIL process 
  • Solid leading person that can collaborate with the team to set the priorities/requirements straight. 
  • Coordination of complex and escalated changes
  • Customer contact for processes and escalations
  • Managing a team of database administration and development support
  • Operational control and planning
  • Availability Management
  • IT Service Continuity Management
  • Service Level Management
  • Project Management
  • Finance Management
  • Reporting 


Our requirements:

  • German (C1)
  • English (B2)
  • ITIL experience
  • Excel intermediate
  • Service experience  
  • Experience with ITSM tools (SerivceNow, OSMQ, Remedy, Jira)
  • Confluence knowledge 
  • Project Management experience 



  • ITIL IT Service Management Certificate
  • Prince Certificate
  • Contract negotiation experience
  • Finance Management
  • Transition Management experience


Our Offering: 

  • Wellbeing programs & work-life balance - integration and passion sharing events 
  • Private medical and dental care 
  • Benefits platform – shopping, cinema, sport etc. 
  • Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program 
  • Courses and certifications e.g. Google Cloud, AWS, ITIL 
  • Conferences and Expert Communities 
  • Gift packages for special occasions: Easter, Christmas, Children’s Day 
  • Appreciation for seniority: additional days off, Atos Jubilee gifts 
  • Remote working  
  • Charity and eco initiatives


*Your benefits could vary depending on employment contract type.


Please, attach your CV in English!



If you have any questions, please contact our recruiter: Vanesa Yordanova



Let’s grow together.


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