Application Support Specialist with German

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

Application Support Specialist with German

We are seeking a skilled and enthusiastic Application Specialist to join our dynamic IT team. The ideal candidate will have substantial experience in second-line support, possess a very good knowledge of the German language, and be willing to participate in on-call duties.

Key Responsibilities:

• Provide second-line support for application-related issues, ensuring timely resolution.
• Collaborate with other IT teams to troubleshoot and resolve complex issues.
• Participate in on-call duties to provide after-hours support as needed.
• Document and escalate issues as necessary, maintaining thorough records in our ticketing system.
• Assist in the deployment, configuration, and maintenance of applications.
• Continuously improve support processes and contribute to knowledge sharing within the team.
• Early and late work hours, service time to be covered by a team between 6 am – 6 pm, Mon-Fri including Polish public holidays.
• On-call duty 24/7 and once a quarter planned weekend work.

Required Qualifications:

• Proficiency in German (both written and spoken) is essential.
• General experience in IT, preferably in a second-line support role.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Eagerness to participate in on-call duties and provide support outside regular working hours (additional compensated).
   

Nice to Have:

• Additional IT certifications or relevant training.
• Knowledge of ITIL processes.
   

What’s in it for you? 

• Wellbeing programs & work-life balance - integration and passion-sharing events
• Private medical and dental care
• Benefits platform – shopping, cinema, sport etc.
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
• Courses and certifications e.g. Google Cloud, AWS, ITIL
• Conferences and Expert Communities
• Gift packages for special occasions: Easter, Christmas, Children’s Day
• Appreciation for seniority: additional days off, Atos Jubilee gifts
• Remote working or commuting allowance
• Charity and eco initiatives

What happens next?

• Quick conversation with HR
• Interview with a Manager/IT expert/project representative
• Feedback (1-5 business days after the interview)
• Work like you want - remotely, in hybrid mode or at our office
   

Please, attach your CV in English.

We take care of your personal data privacy. More information about processing your data within the recruitment process you can find on our website: https://atos.net/pl/polska/gdprrd

Nasze przedsiębiorstwo przestrzega zasad ochrony sygnalistów ustanowionych w dedykowanej procedurze zgodnie z ustawą z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz.U. z 2024 r. poz. 928), zapewniając wszystkim pracownikom oraz osobom ubiegającym się o zatrudnienie lub świadczenie usług pełną poufność i ochronę w zakresie zgłaszania naruszeń prawa.

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