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Workforce Planning Analyst

Publication Date:  Jan 18, 2023
Ref. No:  448359


About Atos

Atos is a global leader in digital transformation with 112,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


“As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview.

The data is only used for the purpose of providing additional support at interview.

If this is applicable to you, please ensure you answer “Yes” to the question regarding disability included in the application form for our awareness”.

The successful candidate will have a deep understanding of Strategic Planning & Intraday management methodologies for front and back-office activity.
The Workforce Planning Analyst will be accountable for the leadership and development of colleagues along with the development of our resource planning function.
This role will support a number of accounts on multiple sites. The team is responsible for ensuring that the customer service divisions have the vital resources in place with effective demand and capacity forecasting and planning including intraday capacity planning across multiple channels for our voice and back-office functions.
This is a full-time role, working remotely from home or from one of our office locations based in Edinburgh.
BPSS security clearance will also be required to undertake this role.

Daily responsibilities:

Develop and communicate detailed resource reporting and analysis to highlight areas that will be over or under resourced at any specific point in time based on analysis of historic data to identify workflow trends and seasonality that can be projected forward
Own execution of daily plans for Existing Business, including supervising utilization of capacity intraday, acting to accurate any unexpected behaviors and misuse of capacity to optimize workforce.
Build and handle relationships with Key Stakeholders ensuring clear understanding of forecasts and methodology
Handle resource plans to run BAU and project work in the team Plan for changes driven by external environment or within the company
Heavily assist in maintaining the Variant Workforce Management tool in terms of operational processes and timely and accurate data feeds, ensuring the business understand the risks associated with any inaccurate data
Deliver accurate and timely forecast and planning support to projects and act as SME for all planning related activity

Essential Skills:

Proven track record in planning and forecasting in an ever changing operational / clinical environment.
Sound understanding of the organizational strategy and business environment In depth understanding of how short-term planning and scheduling can influence Customer experience and Employee engagement
Ability to communicate sophisticated subjects in a simple / understandable way to key partners/audiences
Experience of working with a variety of planning tools, Workforce management systems, telephony platforms and workflow tools
Decision making skills – operational and strategic Influencing skills – ability to engage key audiences
Team working skills at an operational and leadership level Excellent partner manager skills with the ability to communicate credibly at all levels
Detailed understanding of forecasting methodologies and best practice Standard methodologies operational and business management ideally within a financial services environment
Previous experience of planning resource to meet constantly evolving demands.

Other Benefits:

In addition to joining a global leader, you can also expect a fantastic range of benefits! These include: a rewarding salary, 25 days’ annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value your progress and it’s a top priority to engage, inspire and develop you to help you maximize your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career.

Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.