2nd Line Support Analyst/ Engineer

About Atos

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Position Summary

We are executing an IT service delivery project for an international client.
A key component of the project involves providing end-user support exclusively onsite.
Remote work is not available for this position.

Responsibilities

• Diagnosing and resolving day-to-day technical issues related to software and hardware for end users.

• Installing and configuring hardware and system applications.

• Collaborating with other competency teams.

• Adhering to SLA timelines and managing tickets according to internal procedures.

• Documenting completed work accurately.

Requirements

• Strong knowledge of MS Windows operating systems.

• Very good command of Polish C1 and English minimum B2 level.

• Experience with mobile devices (smartphones/tablets).

• Experience with printing and scanning devices.

• Familiarity with videoconferencing equipment.

• Previous experience in technical support, specifically troubleshooting hardware and software issues, is a plus.

• Ability to deliver professional customer service.

• Good communication skills, problem-solving abilities, and teamwork mindset.

• Basic understanding of networking concepts (TCP/IP).

• Higher education degree is an advantage.

Development Opportunities

• Exposure to the latest technologies.

• Training and certifications (e.g., ITIL, Microsoft).

• Opportunities to improve foreign language skills.

• Access to an international e-learning platform.

What We Offer

• Employment with a globally recognized brand operating in over 70 countries.

• Friendly working environment within a supportive team of specialists.

• Career challenges in a company certified as a Great Place to Work.

Benefits

• Life insurance and private medical care.

• Vouchers and tickets.

• Contribution to sports cards.

• Celebrations of special occasions.

• Support for personal passions and hobbies.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.