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Quality Manager 1

Publish Date:  Jan 3, 2022
Location: 

US WIDE, US WIDE, US-US

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

Reports to NA QMiA Lead

Quality Manager in Accounts:

Lead in implementing Quality Management processes, methods, tools and improvement culture in order to ensure consistent control of accomplishing quality and improvement objectives in all contributing projects and delivery units to optimize client value and to minimize quality problems and escalations

 

Profile:

  • Quality Manager with several years of international experience
  • Experience in IT services business
  • Good understanding of Atos and client organization
  • High level of energy, drive, and leadership
  • Good people skills

 

Required Skills:

  • At least 2 years of ITIL Foundation
  • At least 2 years of Continual Service Improvement

 

Preferred Skills

  • 2 years or more of ITIL Foundation
  • 2 years or more in Project Management
  • 2 years or more in Continual Service Improvement
  • Lean Six Sigma
  • Quality Planning
  • Atos Customer Experience Program

 

The QMiA Quality Manager is responsible for this:

Consult and support the Client Manager, Service Delivery Manager, Service Owner etc.. in all Quality Management related topics and represent Atos in customer meetings for these topics such as:

  • Managing the Quality Gates deliverables including Checkpoints during Transition
  • Contribute to the improvement of quality and client value on strategic, tactical, and operational levels
  • Lead in the application of key quality planning principles in all processes in scope of the account:
  • Understand and prioritize customer expectations of quality
  • Assist with translating expectations into specific quality drivers + objectives
  • Assist with quality risk assessments, preventive methods
  • Ensure control over reliable and sustained effectiveness of any improvements made
  • Periodic reviews, evaluation, and benchmarking of quality planning effectiveness with NAO QMiA Lead
  • Focus on prevention of quality issues as early as in service and solution design as well as transition and transformation of new or changed services
  • Provide transparency on and ensure ISO9001, ISO20000 QMS compliance and regulatory requirements in all contributing units and teams
  • Lead in coordinating and tracking continuous improvement initiatives, including in supporting processes and projects in the GCSIR tool
  • Ensure customer feedback from satisfaction surveys is communicated to and considered by all involved units and team to the account team and NAO QMiA Lead

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.