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Technical Architect

Publish Date:  Sep 16, 2022
Location: 

UK Wide, UK Wide, GB-United Kingdom

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

About the role:

 

Technical Architect:

 

Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise. Also responsible for ensuring that the solution delivered to business units (within the customer organisation) are engineered in accordance with corporate architecture and infrastructure standards.

 Responsibilities:

 

  • Governance of the relationships between applications, legacy systems, component libraries, content repositories and supporting databases.
  • Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
  • Providing creative solutions to resolve business problems, technology issues, process and people challenges.
  • Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
  • Hands-on technical delivery of the ServiceNow technical solutions.
  • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
  • Stay current on product developments/ releases to a level required for demonstrations and thought leadership.
  • Mentoring and coaching others, as well as sharing best practices and knowledge.
  • Support the development and growth of the services delivered by Engage ESM practices.
  • Excellent verbal and written communication skills required.

 

Qualifications, skills and experience:

  • 5+ years’ experience in technical solution design and implementation of the ServiceNow application.
  • Proven management / influencing abilities.
  • Ability to produce documentation at various levels including technical and customer facing.
  • Knowledge of IT and Enterprise Service Management is critical.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
  • ServiceNow Certifications in all areas are highly desirable.
  • Experience in multiple application architectures and supporting technologies.
  • Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
  • Must be prepared to travel.
  • Must have legal authorisation to work in the UK.

 

If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:

 

  •  ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)
  • Web Technologies (XML, HTML, JavaScript, Web Services, etc.)

 

Does it sound like your dream job? Click 'Apply now'.

At Atos, our ambition is to be a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply.

We are committed to making reasonable adjustments to the application process for people with disabilities. Please contact us to request accommodation!

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

At Atos, our ambition is to be a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply.