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Executive Business Consultant - Customer Experience practice

Publish Date: May 6, 2021

Location: UK Wide, UK Wide, GB

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

The opportunity

 

Atos Digital Transformation Consulting helps clients deliver innovation to their customers and improve cost and effectiveness by leveraging Information Technologies. With over 1,500 experts we provide advisory services and expertise so that our clients keep control of their processes and projects, can customise as much as required by directly managing the resources provided, and keep ownership of their assets and systems. Our five clusters Strategy, Insights & Experience, Efficiency, Technology Strategy & Transformation, Organisational Change and Digital Compliance offer a range of cost-effective transformation and innovative solutions tailored to each industry-sector.

We are looking for driven people at all career stages to join our Customer Experience practice. Our Customer Experience team is responsible for leading our clients on a journey from data insights to experience transformation and typically provides clients with the following services: discovery & understanding, experience strategy & design, concept development, product design, and experience management.

 

We are recruiting Executive Business Consultants to meet the demand from our clients and develop our core team.

 

High Level Role Description:

 

The role of an Executive Business Consultant in the Customer Experience practice will be to lead medium size client projects, assist with solution and methodology development, and support business development activities.

 

Your day-to-day responsibilities include:

 

  • Leading Customer Experience or wider Digital Transformation projects
  • Project finance and commercial management
  • Managing relationships with client stakeholders
  • Refinement of our core offerings by providing expertise and keeping up to date with the latest trends
  • Working with senior practice members to support business development activities
  • Creating thought-leadership to help position Atos’s brand in the marketplace
  • Line management and coaching of junior team members
  • Organising the transfer of knowledge and skills across the team, sharing best practice

 

Signs of success

 

To be successful in this role, you’ll need a combination of experience, proven skills and personal attributes. See below to find out if you’re the person we’re looking for.

 

Skills & experience we can’t do without:

 

  • Experience with Digital Product Design and Design Thinking approaches
  • Customer Experience skillset with a deep knowledge of discovery, experience strategy & design, product development and experience measurement
  • 5+ years of experience in Customer Experience and Digital Transformation
  • Managing medium size client projects using both Agile and Waterfall
  • Qualitative and quantitative analysis skills and experience in hypotheses-based consulting engagements
  • Managing client relationships, particularly the ability to understand clients’ needs and challenges
  • Managing a multi-functional team of consultants, designers, researchers and developers to deliver a quality output
  • Knowledge of Customer Experience platforms and vendors
  • UK and Ireland mobility to deliver client projects

 

Skills & experience we’d like:

 

  • Business case development to gain buy-in for Customer Experience investments
  • Government Digital Service knowledge
  • Familiar with the latest customer trends and understanding of how these impact businesses
  • The ability to evaluate different technology options and work with technical teams to find an appropriate solution

 

What we offer:

 

  • The opportunity to work on complex and international projects for interesting clients
  • A competitive salary and attractive extra benefits
  • Participation in the existing consulting projects along with the opportunity of implementing your own ideas and improvements
  • Excellent career opportunities at a global company
  • Internal and external training courses
  • Working in an innovative environment with ambitious colleagues and a committed practice manager
  • Access to our knowledge library and interdisciplinary e-learning portals

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.