Technical Support with French (1st level)

Technical Support with French (1st level) 

Your job in a nutshell: 

You will be responsible for providing technical support and ensuring the smooth operation of Windows and Linux-based systems. In this role, you will troubleshoot and resolve issues, monitor system performance, and assist end-users. 

What will you be doing: 

• Provide Level 1 guidance for incidents and issues to which we are notified by our customers or by monitoring systems;  

• Troubleshoot and diagnose hardware and software issues; 

• Install and configure software and applications; 

• Plan and execute changes and releases; 

• Monitor system performance and ensure systems are running optimally; 

• Create and maintain documentation for system configurations and procedures; 

• Collaborate with other IT teams to resolve issues and improve system performance; 

• Assist end-users with technical issues and provide training as needed; 

• Maintain hardware inventory and perform regular maintenance on systems;  

Requirements: 

• Basic knowledge of Windows, UNIX, Linux, Database (Level 1, but not 0)   

• Proficiency in French (ideally B2, minimum level B1)
• Ability to work in shifts, providing 24/7 support; 

• Strong teamwork skills; 

• Methodical and disciplined approach to work;  

• Excellent communication abilities; 

• Initiative and good learning abilities .   

Rewards and benefits: 

• Join the ranks of tech champions: in groundbreaking digital projects, where you craft the future of technology and positively impact our clients and society; 

• Wellbeing programs & work-life balance - integration and passion sharing events; 

• Opportunities for professional growth and career advancement; 

• Remote and hybrid working possibilities; 

• Benefits platform –culture, shopping, sport; 

• Continuous learning programs and online courses; 

• Extra vacation for significant moments; 

• Possibility to participate to charity and eco initiatives. 

If you're ready to don the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in on jobs.atos.net and contact our recruiter, Madalina. 

Join our phenomenal tech defenders’ team to build a safer digital world together!  

Learn more about us:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here . 

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.