Service Manager with French

Who we are.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.

Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.

With a 10 year history in Romania and over 2000 employees, Atos has a presence in 2 of the largest cities in Romania: Bucharest and Timisoara. Our Global Delivery Center in Romania offers cutting-edge, best in class, end-to-end IT services for our clients located around the world.

Learn more on Advancing what matters

Service Manager with French

What are we looking for:

Service Manager responsible  to ensure that services are delivered in line with Service Description and all Service Level targets are achieved.

Day to day activities require the co-ordination and operational reviews with delivery teams, in order to provide the service according to the contractual SLAs. The SM also takes care that the quality of services are maintained and identifies areas for continuous improvement.

The responsibilities of a Service Manager include, but are not limited to:

• Acting as single interface for the Delivery Teams while interacting with Customer/ Account Service Team members and other stakeholders;

• Implementing relevant policies and standards including compliance against security policies;

• Acting as safeguard for the operational tasks, for them to be successfully managed along the contract lifecycle;

• Active participation in service reviews;

• Suggests and validates solutions for  limited up-selling within the dedicated scope;

• Gaining understanding of the customer organization, contract content, business context and priorities;

• Acting as 1st level of escalation for technical teams for all services in scope;

• Ensuring Atos Service Management Model (ASMM) processes are applied and followed for the services in scope;

• Evaluating and managing customers’ requests while driving continuous improvement (ex: automation, standardization, risk management  like zero incident program);

• Driving/ensuring completion of Service Acceptance, technical validation and handover processes for new scope.

Desired Profile:

Education: Preferably technical university degree or a similar qualification.

Professional Skills:

• Basic understanding of IT Services and IT infrastructure services;

• Advanced Microsoft Office knowledge, e.g. Office 365 , Excel Reporting;

• Experienced in IT Service Management  processes;

• ITIL certified;

• Previous experience in customer interfacing roles.

Soft Skills:

• Good coordination skills. Keep records and organize strategic approaches to make sure the correct steps are being followed;

• Good communication skills in both verbal and written form. Accurate listening and ability to follow/give instructions;

• Goal-Setting and Planning. Ability to act proactively;

• Ability to prioritize and multitask. Juggling different work activities and shifting attention from one task to another in a way that the quality and effectiveness will not be compromised;

• Excellent command of English and French language.

Learn more about us:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.