SAP Solution Manager Consultant with ChaRM

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

We are looking for a skilled and experienced SAP Solution Manager Consultant with ChaRM to join our team, specializing in 2nd level support for SAP application management. The role involves supporting 21 applications. Your expertise will be critical in ensuring the smooth operation and maintenance of these applications.

Tasks and responsibilities:

• Incident Management: issues related to monitoring, logging, user management, and program errors. Handle tasks in Request Fulfillment, Problem Management, and Change Management.
• Application Maintenance: Perform preventive maintenance, manage software changes, and oversee software release processes.
• User Support: Provide assistance and support to authorized users.
• Collaboration: Work closely with application managers and other support teams to ensure seamless operations.

Experience:

• Minimum of 3 years in application maintenance and 2nd level technical support.
• Proven hands-on experience in one or more of the below listed applications: CCLM, IT Calendar, Technical Monitoring, Worksoft, CTS+, cCTS, Job Monitoring, DVM.

Technical Skills:

• General SAP System knowledge and understanding
• Operational SAP Transactions (st22 and more)
• Solman Administration, especially SAP Charm experience: phases, ticket analysis, job planning, RFC errors handling, CSOL and downgrade protection – must have
• Data Analytics basis
• IT System Architecture general understanding
• Familiarity with ITIL frameworks, with experience providing 2nd level support.
• Experience with ticketing systems (preferred)

Language Proficiency:

• English: Minimum B2 level (required)
• German: Minimum B2/C1 level – nice to have

Availability:

• Willingness to work within a service window from 6:00 to 18:00 CET
• Flexibility to take on on-call duties and occasional weekend shifts for release management, testing support, or other urgent needs.

Personal Attributes:

• Analytical mindset
• Strong motivation and ability to work effectively under pressure.

Why Join Us?

• Training and Certifications: Access ongoing training and certifications for current and emerging technologies.
• Hybrid Schedule: Enjoy the flexibility of a hybrid work schedule.
• Flexible Benefits: Receive a range of benefits, including private medical insurance, company-supported CSR, sports and leisure activities, lunch vouchers, mobile phones, and laptops.
• Reimbursement: Get a yearly fixed amount for reimbursement.
• Performance Bonus: Earn an annual performance bonus based on your achievements. Career Advancement: Explore numerous opportunities for professional growth and career advancement.
• Extra Vacation Days: Take advantage of additional vacation days to relax and recharge.

At Eviden, we are dedicated to creating an inclusive and collaborative work environment where continuous learning and respect are at the forefront. We believe in empowering our team members to achieve their full potential in an innovative and agile environment that values simplicity and eliminates unnecessary barriers. 

Imagine advancing your career with us, working with the latest technologies across various platforms and being part of a team that truly values your unique contributions. If you’re a creative problem-solver who thinks outside the box, keeps an open mind and enjoys tackling challenges, you’re the perfect fit for our team.

Let’s grow together.