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Sr. Project Manager

Publish Date:  Sep 20, 2022
Location: 

Timisoara, Timis, RO-Romania

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 111,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

Position Summary:

 

Digital Workplace -Intelligent Care Centre Project Manager responsible to plan, lead and manage the successful delivery of Service Desk/Onsite Services Transition / Transformation Projects.

 

This resource needs to be focused in implementing a customer experience focused Service Desk/ Onsite Services solution, adapting/controlling change, managing multiple vendors, contractors and technologies, while communicating to both business and technology resources. Also, leads projects independently or as a part of program and provides governance to other team members.

 

 

Roles and Responsibilities:

 

  • Drive the delivery of ICC solutions as part of the project/program, collaborating with the business and technology resources for a new or existing Atos outsourcing client. Manage project team and resource allocation, taking overall accountability for the delivery of the solution.
  • Manage the project from the initial pre-sales handover to early life support. Following/driving Atos service activation process.
  • Ensure that projects meet timeline, scope and budget requirement, and change control is followed for deviations (changes must be quantified on the impact of time, cost, quality. Approved by budget/service owners)
  • Plans and controls projects containing multiple workstreams and/or 3rd party activities with external dependencies. Re-plans/baselines to maintain expected outcomes, while managing scope and milestone changes. Collaborating with teams containing technologies and/or outputs outside of own expertise. Provides accruals and tracking of cost of work done, with evidence of corrective actions taken to minimize adverse variances to budget
  • Manages risks, issues and assumptions associated with medium complexity, multi-streamed projects involving technologies and resources (inc. 3rd parties) outside of domain expertise. Quantified risks may be commercial and/or activity based.
  • Adapts to changing circumstances, adopting different roles where appropriate to fit with a new (customer) environment. Experiments with new ways of doing things and takes a positive approach to change
  • Manage all aspects of the project implementations including project rollouts, resource tracking, budget management, planning, cost/ budget analysis, cross discipline coordination and communications
  • Govern and Issue regular project status and manage communication with internal Atos stakeholder and client representatives, through defined communication strategy, ensuring conflict resolution and risk mitigation are included.
  • Ensures compliance with relevant corporate policies and standards
  • Prepare and effectively communicate appropriate reports and updates to management
  • Facilitate the resolution of issues and escalate issues to project stakeholders as required
  • Ensure all appropriate documentation, requirements, design and test specifications and other required deliverables are created and reviewed/approved by external and internal stakeholders
  • Manages seamless handover of the project outputs that are accepted by the client and/or standing Atos organization

 

 

Technical skills:

 

  • Expert in MS suite (particularly, MS Project, Excel, Visio)
  • Expert Knowledge in Service Desk setup and service desk process
  • Expert knowledge in onsite support functions
  • Sound knowledge in automation/ contact deflection/eliminations and channel shifts e.g. Nexthink, chatbot, Self Service Portals etc
  • Expert Knowledge in Service Desk & Cross Functional tooling landscape, including Atos Contact centre solutions/offerings
  • Knowledge of the ICC portfolio offerings – including Lockers and vending, Tech Bar, Chat automation
  • Expert knowledge of project management methodology (e.g. Agile, Scrum, PMBOK, Prince2)

 

Soft Skills:

 

 

Flexibility:

 

 

Working Experience & Education Qualification:

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.