Remote Process Management Academy with German

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for cool people willing to start a career in the IT area in one of the largest IT Companies in Romania. Take the first step towards a clear career with multiple development opportunities in both technical and non-technical fields. Our Process team is waiting for you.

Key Accountabilities:
- The Process Manager works closely with Program Management for the customer and other delivery organizations;
- Builds long-term relationships with internal colleagues;
- Successful delivery against commitments and deadlines;

- Process automated workflow design, develop and maintain with Solutions such as RPA;
- Prepare recurrent status presentation to all defined stakeholders;
- Prepare and communicate lessons learnt;

- Responsible for establishment and consistent application of the process through the correct integration of the tools, resources, platforms, applications and databases”

-Works with the Service Delivery Manager to ensure coordination and communication with the customer

-Ensure process integration with the other ITIL processes;

-Focuses on business requirements and business risk management and compliancy;

-Analyze ticket records to determine any trends or apparent problems that occur, produce regular management reports, ensure SLAs and KPIs are tracked and met;

-Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security);

-Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Process and highlights any issues or ideas of improvement.

Experience/Knowledge Essential:

- Good understanding of ITIL theory and operational aspects of their process;
- Competent with Microsoft Office;
- Demonstrated ability to work on both independent tasks and in a team environment;
- Analytical mind, strong in finding errors in complex processes using troubleshooting skills;
- Think End2End, able to organize a group of people to solve a specific problem in different fields;
- Supportive attitude, good communication skills;
- Excellent communication skills in English and German.

What we offer:

We are a company that cares about employees happiness as well as company growth. Atos offers not only a growth-oriented and exciting workplace, but also a rewarding work experience, with competitive pay and benefits packages:

• Training and certifications: Ongoing In-depth training with current and emerging products and technologies;
• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone;
• Laptop;
• Extra vacation days;

#LI-Remote

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.