IT Support Specialist with German

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the                                                           CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for a reliable and energetic individual to join our team as an IT Service Desk with German 24/7. As a member of our team, you will provide technical assistance to our clients in Germany in their native language.

This is a full-time contract position that offers a fully remote work opportunity. You will work 8 hours a day, with your lunch and small breaks included. It doesn't matter where you are located within Romania, as long as you have a stable and secure internet connection.

To be considered, you must have a minimum B2 German and a B1 English language level and be available for night shifts, as we operate 24/7. In addition, we will provide all the training necessary to excel in this role, so don't worry if you're new to the field. You'll be part of a team of experts, working collaboratively to deliver exceptional customer service.

This is an entry-level position, so no prior experience in the IT field is required. Minimum computer operating skills would be a plus. If you are interested in IT and enjoy helping others, this could be the perfect opportunity for you to kickstart your career in IT.

Responsibilities

•           Provide technical assistance to German-speaking users via phone and email

•           Troubleshoot technical issues and provide solutions to users

•           Escalate complex issues to senior IT staff to ensure timely resolution

•           Log, track and prioritize calls and tickets to ensure service level agreements are met

•           Maintain a high level of customer satisfaction by providing prompt and efficient service

Requirements

 •          Fluent in German (B2 minimum)

•      English (B1 minimum)

 •          Availability for night shifts

 •          Attention to detail and ability to multi-task

 •          Excellent communication skills, both written and verbal

 •          Eagerness to learn and grow in a fast-paced environment

What we offer?

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certifications: On-going In-depth training with current and emerging products and technologies
• Flexible benefits: Lunch vouchers, Medical program, Sports benefits, Company Laptop
• Compensation: Competitive salary package and relocation bonus for candidates outside West Area
• Extra vacation days
• Home Office
• Only suitable candidates will be contacted for an interview and please note that your resume will be entered into our database and may be used in further recruitment projects.

This is a unique opportunity to launch your IT career with a reputable company. So, if you're a German speaker with a passion for technology, apply today for our IT Service Desk with German role!

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Recruiter: Madar Angela