Dispute Agent Backoffice

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

The Opportunity

We are seeking a detail-oriented and analytical Dispute Management Agent to join our team. This role is essential in managing cardholder disputes, safeguarding the interests of both client banks and their cardholders. 

Day-to-Day Responsibilities

• Analyze and process cardholder disputes to determine eligibility for reimbursement.
• Process chargebacks with scheme tools (Visa Resolve Online or Mastercom).
• Identify trends in disputes to enhance fraud monitoring and overall efficiency.
• Maintain up-to-date knowledge of scheme regulations and local payment laws.
• Work collaboratively with team members and provide training support to newcomers.
• Reply to clients regarding the outcome of the dispute.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Strong analytical and critical thinking abilities.
• Excellent prioritization and organizational skills to meet scheme timeframes.
• Proficiency in MS Office and familiarity with dispute management tools.
• Strong verbal and written communication skills in French and English.

Let’s grow together.