Change Manager Remote

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

What are we looking for?

We are looking for Change Management with German for our growing team.

Process Specific:
• Responsible for establishment and consistent application of the Change Management process through the correct integration of the tools, resources, platforms, applications and databases;
• Works with the Service Delivery Manager to ensure coordination and communication with the customer about changes;
• Assessing urgent changes or deciding on the approval, delay or rejection of changes;
• Chairs Change Advisory Board meetings (CAB), which reviews and approves changes;
• Organize awareness/training sessions for Technical teams/engineers;
• Ensure Change Management integration with the other ITIL processes;
• Focuses on business requirements and business risk management and compliancy;
• Analyze change records to determine any trends or apparent problems that occur, produce regular management reports, ensure KPIs are tracked and met;
• Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security);
• Responsible for the integrity of the Forward Schedule of Change and may initiate RFCs;
• Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues or ideas of improvement.
 

Key skills:
The Change Manager has the following key-skills:
• Builds long-term relationships with internal colleagues;
• Excellent English communication skills;
• Successful delivery against commitments and deadlines.

Experience/Knowledge Essential
• Proven track record and knowledge of change management principles, methodologies, tools and their implementation in large complex environment;
• Strong operational experience in the Change Management process;
• Understanding of the ITIL best practices;
• Experience in a customer service environment;
• Outstanding stakeholder management skills including interpersonal, influencing and communication skills;
• Competent with Microsoft Office.

Experience/Knowledge Desirable
• Relevant industry knowledge and technical skills (database administration, internet protocol, application monitoring, unix systems, networking, server virtualization);
• MCSE/CCNA Certification;
• ITIL Foundation and/or ITIL Intermediate certifications would be an advantage
ServiceNow.

What we offer:
• Training and certifications: On-going In-depth training with current and emerging products and technologies;
• Flexible benefits:  Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
• Extra vacation days;

#LI-Remote

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.