OSS Global Service Architect & Product Owner

About Atos Group

Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About Eviden

Eviden is the Atos Group brand for hardware and software products with c. € 1 billion in revenue, operating in 36 countries and comprising four business units: advanced computing, cybersecurity products, mission-critical systems and vision AI. As a next-generation technology leader, Eviden offers a unique combination of hardware and software technologies for businesses, public sector and defense organizations and research institutions, helping them to create value out of their data. Bringing together more than 4,500 world-class talents and holding more than 2,100 patents, Eviden provides a strong portfolio of innovative and eco-efficient solutions in AI, computing, security, data and applications.

We are looking for OSS Global Service Architect & Product Owner please find the JD below:

OSS Global Service Architect & Product Owner

Location: Bangalore (Whitefield) or Chennai (Siruseri) or Mumbai (Airoli (West).

Type of Hire: Full-Time

Min: 15+ yrs

Role Overview
About the Local Support / OSS Portfolio

Local Support, also referred to as Onsite Support Service (OSS), is a key pillar of the Digital Workplace portfolio, focused on delivering in‑person and proximity‑based IT support at customer locations.
The OSS portfolio includes Smart Hands, Tech Bars, device logistics, locker and vending solutions, and site‑based support models, designed to deliver consistent global outcomes while allowing local flexibility.

Role Purpose

The OSS Global Service Architect & Product Owner is accountable for the definition, evolution, and backlog ownership of the Local Support / OSS service within the Digital Workplace portfolio.

This combined role reflects the need for strong architectural ownership together with pragmatic product and backlog management, ensuring that OSS evolves in a structured, cost‑efficient, and experience-driven way without introducing unnecessary complexity.

The role acts as the single point of accountability for OSS service design decisions and prioritization, working closely with R&D, delivery, and operations stakeholders.

Key Responsibilities

1. Global Service Architecture (OSS GSA Responsibilities)

• Act as the Global Service Architect for the Local Support / OSS offering
• Define and maintain the end‑to‑end OSS service architecture, covering:
• Smart Hands and onsite support models
• Tech Bars and walk‑up support concepts
• Device logistics, lockers, and vending solutions
• Interfaces with Service Desk, Service Operations, and Device Lifecycle services
• Own and maintain key service artefacts, including:
• OSS service description and scope
• Service catalogue inputs
• Reference architectures and design principles
• Ensure OSS architecture balances:
• Standardization and scalability
• Local site flexibility
• Cost efficiency and user experience
• Validate architectural impacts of changes, enhancements, and R&D initiatives

2. Product Ownership & Backlog Management (OSS PO Responsibilities)

• Act as Product Owner for the OSS service within the DWP portfolio
• Own and maintain a single, prioritized OSS backlog, including:
• R&D initiatives and pilots
• Service enhancements and optimizations
• Tooling, automation, and integration improvements
• Translate business, operational, and user needs into clear backlog items
• Prioritize backlog based on:
• Service value and experience impact
• Architectural coherence
• Cost and delivery feasibility
• Work closely with R&D and delivery teams to:
• Clarifying requirements
• Support delivery
• Accept completed work

This role focuses on pragmatic product ownership, not largescale commercial or portfolio P&L responsibility.

3. Tooling, Automation & Digital Enablement

• Define and evolve the OSS tooling architecture, including:
• ITSM platform integration
• Mobile tools for onsite engineers
• Asset, locker, and vending management systems
• Support automation and digitization of onsite workflows, such as:
• Ticket dispatch and scheduling
• Self‑service device pickup and return
• Asset and stock visibility
• Collaborate with R&D on selective AI and analytics use cases relevant to onsite services

4. R&D, Innovation & Continuous Improvement

• Contribute to the OSS R&D and innovation roadmap
• Support pilots and proofs of concept for new onsite support technologies and models
• Ensure innovation initiatives are:
• Aligned with OSS service strategy
• Scalable and operationally viable
• Proportionate to service value
• Use operational data and feedback to drive continuous service improvement

5. Stakeholder Collaboration & Governance

• Act as the global coordination point for OSS across:
• DWP R&D
• Delivery and operations
• Sales and deal shaping (limited, advisory role)
• Ensure OSS compliance with:
• Security and health & safety requirements
• Local regulations
• CTO and architectural policies
• Provide architectural and product input during:
• Deal shaping
• Transitions
• Major service changes

Scope & Boundaries

• Ownership of Local Support / OSS service only
• Combined architecture + product owner role, no people management
• Limited pre‑sales involvement (architecture validation only)
• Focus on service quality, evolution, and clarity, not heavy governance or thought leadership

Required Skills & Experience

Essential

• Strong experience in Local / Onsite IT Support or Digital Workplace services
• Proven ability to design and evolve global service offerings
• Experience in one or both of the following roles:
• Global / Service / Solution Architect
• Product Owner / Service Owner
• Solid understanding of:
• ITSM and field service integration
• Onsite support models (IMACD, break/fix, device logistics)
• Strong stakeholder communication skills in a global environment

Nice to Have

• Experience combining architecture and product ownership
• Exposure to:
• Tech Bars, smart lockers, or vending solutions
• Automation and analytics in service operations
• Experience working with R&D or innovation teams

Personal Attributes

• Pragmatic and delivery‑focused
• Comfortable balancing architecture quality with real‑world constraints
• Structured, clear, and outcome‑oriented
• Collaborative and able to work across functions

What This Role Delivers

• A coherent, scalable OSS service architecture
• A clear and prioritized OSS backlog
• Controlled, value‑driven OSS innovation
• Consistent onsite support experience across locations

Let’s grow together.