SERVICE COORDINATOR
Tallinn, EE
About Atos Group
Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Location: Estonia
About the Role
We are looking for a detail-oriented and proactive Service delivery coordinator / Customer operations specialist to support our business operations and client service processes. This role plays a key part in ensuring smooth financial and operational workflows from order creation to customer billing and service delivery within our organization.
You will collaborate closely with sales, finance, project management, and service delivery teams to ensure high-quality customer experience and efficient internal processes.
Location: Estonia
Key Responsibilities
- Supporing sales with order processing and other related administrative jobs
- Oversee order-to-cash processes (order setup, billing, monitoring) with our own CRM and Siemens DISW systems.
- Coordinate with Sales, Finance, and Delivery teams for seamless execution.
- Track and report on service performance and implement improvements.
- Support process optimization and automation initiatives.
Skills and Qualifications
- Bachelor’s degree in Business Administration, Finance, IT Management, or a related field.
- 2+ years’ experience in Service Management, Client Operations, or Delivery Coordination (IT/Tech environment preferred).
- Proficiency with ERP/CRM tools (D365 CRM, SAP, SalesForce.)
- Strong communication and stakeholder management skills.
- Analytical mindset and proactive problem-solving.
- Fluent in English; Finnish, Swedish, Norwegian is a highly appreciated.
What We Offer
- Opportunity to work in a dynamic and innovative IT company.
- Hybrid work environment.
- Exposure to international clients and projects.
- Supportive and collaborative team culture.
- Professional growth and training opportunities.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.