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LEAD CONSULTANT

Publication Date:  Jun 12, 2024
Ref. No:  501714
Location: 

Talawade Software Technology P, India, IN, 411062

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

EUCA Senior Analyst/CoE

 

Experience: 10-16 years

 

Job Description:

• Advanced proactive Hardware & Software troubleshooting on End User Devices

• Assistance to L2 EUCA Analysts and EUCA Application Administrators with incident analysis and application configuration/upgrades

• Maintaining customer-specific EUCA documentation updated

• Demonstrating and reporting on issues trends and presenting portal metrics’ information to relevant departments; providing recommendations for fixing

• Creation and maintenance of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder

• Configuration and maintenance of Reports, Dashboards, Modules etc. on Nexthink Portal

• Management of EUCA Profiles and access requests

• Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts

• EUCA baseline reports quality assurance

• On-demand activities Analysis of SD/OSS ticket data, recommending areas for investigations

  • Preparation of EUCA Baseline reports
  • Supporting customer transformation projects
  • Review of Nexthink application configuration
  • Active support of EUCA Service Acceptance and BAU handover o Analysis of specific customer requests for EUCA
  • Providing training on EUCA applications and processes for users
  • Supporting EUCA service presentations/demos
  • Job Requirements - Knowledge and hands-on experience with Nexthink
  • Excellent knowledge of MS Windows 7, 8 and 10 platforms’ administration - Knowledge of Active Directory 2008 and 2012 -
  • Good understanding of GPO configuration and management
  • Experience with troubleshooting, diagnosing and fixing OS and AD related issues
  • Knowledge of PKI and PowerShell scripting will be a plus
  • Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM will be a plus -
  • Good understanding of DNS, DHCP services
  • Good understanding of TCP/IP networking
  • Strong analytical skills - Experience with analyzing system logs, events and monitoring alerts
  • Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues, and incidents
  • Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
  • Knowledge of ITIL Processes - Very good verbal and written English; communication skills;
  • Capability to understand and write technical documentation
  • Proactive attitude - Ability to work independently as well as in a team;
  • High motivation to self-development

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here. 

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

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