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Mobile Systems Application Support Specialist

Publication Date:  Jan 18, 2023
Ref. No:  438537
Location: 

The future is our choice

 

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

 

 

Main Responsibilities:

 

• Provide application support for business applications, ensuring their availability and performance.

• Follow the incident management process. Deliver investigation and resolution of application issues (incident requests).

• Communicate to the internal development team the more complex issues and follow-up their timely resolution.

• Fulfill standard operational changes (service requests).

 

Job Requirements:

 

• Communication of all repetitive issues and opportunities for improvement of the systems and interfaces to Business Solutions and Systems Delivery departments.

• Preparation and update of technical documentation.

• Provide excellent customer support service.

• Work under strict deadlines (Operational Level Agreements and Service Level Agreements).

• University degree in Information Technologies/Computer Science or other technical education.

• Experience in delivering IT support service, following ITIL service delivery standards.

• Experience in the support or implementation of business systems will be considered as advantage.

• Work experience in support of mobile apps and their backend will be considered as advantage.

• Work experience with ERP, CRM systems is a plus.

• Strong troubleshooting and analytical skills

• SQL knowledge

• Ability to work in a dynamic environment

• Person with mixture of technical and business perspective of things

• Excellent communication skills

• Self-organized, effective learner and team player

• Customer focus

• English: B2 or above

 

Some of our employee benefits include:
 
On target bonus
Referral bonus
Christmas / Easter bonus
Marriage / Childbirth gift
Medical care incl. dental care, glasses, etc.
Life & Disability insurance
Additional paid leave
Home office
Daily internet/transport allowance
Discount for Multisport cards
Learning hub

Here at Atos, diversity, and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

 

Atos is a recognized leader in its industry across Environment, Social, and Governance (ESG) criteria. Find out more about our CSR commitment.

 

Choose your future. Choose Atos.