IT Service Measurement Specialist

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

We are looking for IT Service Measurement Specialist to join our team.

Responsibilities:

• Responsible for the data quality, development and timely distribution of reports.
• Scope of reports – User Count related reports; processing data from different sources into a single MSSQL data base; transforming the data into a common view model
• Work with service management process; ITIL knowledge is plus
• Support existing and develop new reports in online reporting portal
• Provide information about the report's contents and calculation methodology
• Monitor process alignment and propose changes in the design of the processes, where appropriate

Required skills and experience

• Knowledge in MSSQL for data extraction and report preparation
• Knowledge of Microsoft Excel
• Excellent English is a must
• Analytical thinking
• Good communication skills

Skills and Experience that will be an advantage

• Performance Analytics or other Business Intelligence software (Tableau, Power BI, Pentaho etc.) knowledge
• Knowledge in MS SI service package is a great advantage
• Work experience in the area of service measurement
• ITIL knowledge
• Experience with application support

Our offering:

• On Target bonus
• Additional paid leave
• Daily internet allowance
• Medical care incl. dental care, glasses, etc
• Flexible hours
• Home office
• Discount for sports cards
• Learning Hub

Let’s grow together.