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Publish Date:  Jul 24, 2021

Sofia, Bulgaria Wide, Bulgaria

Company:  Atos

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.


  • The position covers delivery of business applications support in an Enterprise IT environment and resolution of application issues and operational changes in the following areas/systems: SAP ECC and CRM (Integrated Order Management/Trade promotion management/Hybris) processes
  • The work is organized on 8x5 basis (standard working hours)
  • The provided application support is based on a ticketing system
  • The position can be considered as a natural career path for people with aspirations to become business systems consultants or SAP



Main Responsibilities: 


  • Deliver system support services (3rd level) in SAP CRM (Integrated Order Management/Trade promotion management/Hybris) and SD (Sales) area via clients ticketing system: resolution of incidents, delivery of change requests and service requests
  • Ensure that SLAs (service level agreements) are delivered according to the requirements in the business unit
  • Technical realization of business processes in existing and in greenfield implementations: business process understanding; development assistance and coordination; CRM, Hybris and SD (ECC Sales) system customizing, configuration and adjustment; testing
  • Collaborate with external partners and various business stakeholders to achieve successful completion of the project/solution changes
  • Proactively identify and resolve system problems to enhance performance and prevent service deficiency
  • Maintain technical documentation: Functional Design Documents, Development Specifications, Test Scenarios



Job Requirements:

  • University degree
  • Experience in the support or implementation of business systems will be considered as strong advantage
  • Experience in SAP CRM system, CRM web UI, ECC SD module, Hybris suite will be considered as a strong advantage
  • Business understanding and knowledge in Integrated Order Management/Trade promotion management, Customer Care and Sales areas will be considered as a strong advantage
  • Ability to work in dynamic and multicultural environment managing various tasks in area of support and project delivery
  • Positive service-oriented attitude and strong attention to detail
  • Strong troubleshooting and analytical skills
  • Excellent communication and co-ordination skills
  • Pro-active learner and team player
  • Fluency in written and spoken English



Some of our employee benefits include:


  • On Target bonus
  • Additional paid leave
  • Daily food allowance
  • Medical care incl. dental care, glasses, etc
  • Flex hours
  • Home office 
  • Discount for sports cards
  • Learning Hub
  • Referral bonus

If you are challenged by this opportunity to join our team, we would be happy to speak to you! Please send us your most recent CV in English.

Only the short-listed candidates will be contacted. All applications will be treated in the strictest confidentiality.