Service Now Technical Architect

Technical Architect (ServiceNow)

About the Role

Atos is a global leader in digital transformation, technology, and consulting services. We partner with organizations across industries to accelerate their journey into the digital future. Our AI & Analytics practice plays a critical role in delivering innovative, high-impact solutions.

As a Technical Architect, you will be responsible for defining, designing, and governing end-to-end ServiceNow solution architectures. You will work closely with clients and internal teams to translate business requirements into scalable, secure, and high-performing platform solutions aligned with enterprise standards.

Key Responsibilities

• Design and own scalable, distributed architectures across cloud and on-prem environments
• Define and govern the overall ServiceNow solution architecture
• Partner with stakeholders to gather requirements and translate them into technical solutions
• Lead architecture implementation, managing risks, governance, and best practices
• Develop solution plans, including effort estimates and delivery strategies
• Support solution design, development, testing strategies, PoCs, and migrations
• Collaborate with cross-functional teams to ensure alignment with governance and compliance standards
• Analyze functional and non-functional requirements and recommend design improvements
• Create and maintain reference architectures, domain models, and design patterns
• Identify emerging technologies to drive business value and innovation
• Provide technical leadership and mentorship to development teams
• Support digital transformation initiatives, including application and technology rationalization

Required Qualifications

Education

• Bachelor’s degree in Computer Science, Engineering, MIS, or a related field

Experience

• 8–10+ years of IT experience with a focus on solution architecture and application design
• Minimum 5+ years of ServiceNow experience (architecture and solution design)

Core Skills

• Strong understanding of IT Service Management (ITIL) processes, metrics, and KPIs
• Experience delivering solutions to complex business challenges
• Knowledge of modern web technologies: HTML, CSS, XML, JavaScript/AJAX
• Experience with ServiceNow integrations using:
  • REST / SOAP APIs
  • SFTP
  • MID Server
• Familiarity with enterprise technologies:
  • LDAP
  • SSO
  • SSL and security frameworks
• Strong communication, stakeholder management, and consulting skills
• Ability to work effectively in cross-functional, high-performance teams

Preferred Qualifications

Experience with 3 or more ServiceNow modules, such as:

• Customer Service Management (CSM)
• Enterprise Architecture (EA / APM)
• Field Service Management (FSM)
• Governance, Risk & Compliance (GRC)
• Third-Party Risk Management (TPRM)
• Business Continuity Management (BCM)

Skills

• A strong customer-facing architect with consultative skills
• Ability to clearly communicate technical concepts to non-technical stakeholders
• Proven track record of delivering scalable, enterprise-grade solutions
• A proactive mindset with focus on innovation and continuous improvement

Rewards and benefits:

• Wellbeing programs & work-life balance - integration and passion sharing events. 
• Opportunities for professional growth and career advancement.
• Remote and hybrid working possibilities.
• Benefits platform –culture, shopping, sport, etc.
• Continuous learning programs and online courses.
• Possibility to participate to charity and eco initiatives.

 
Career Path
At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.
Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
At Atos, the future is our choice.
Choose your career - Atos
 
If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.