Support Analyst with Dutch

Role Description:

We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Santa Cruz de Tenerife or Las Palmas de Gran Canaria. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.

We are looking for a Customer Support Service Agent with Dutch to join our offices in Tenerife or Gran Canaria.

What you will do:

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify appropriate problem-resolution procedures using customer-specific information.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.

Your qualifications:

• Proficiency in Dutch and fluent in English.
• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week).
• Basic PC Skills.
• Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
• Excellent communications skills.
• Strong Analytical skills and process understanding.
• Customer centricity and sense of responsibility.
• Ability to learn.

Why you will love working here:

• Training and development crafted to your individual goals and needs.
• Continuous long term career opportunities and professional growth in a global company.

Possible future roles:

• Quality Analyst
• Serivice Delivery Supporter
• Team Leader
• Level 2 agent

What happens next? 

• Quick conversation with HR (via MS Teams) 
• Interview with a Manager/IT expert/project representative 
• Feedback (1-5 business days after the interview) 

* The disability certificate will be highly valued *