Customer Support with English & Spanish

Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service with English and Spanish .

Responsibilities:

• Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
• Identify, evaluate, and prioritize customer issues and complaints.
• Analyze customer problems and develop effective resolution plans.
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
• Evaluate new services, processes, and technologies introduced at the helpdesk.
• Participate in training programs to support new technologies, procedures, and customer service enhancements.
• Collaborate with departmental staff to promote and maintain strong customer service values.
• Escalate unresolved issues to support leads or designated service groups.

Requirements:

• Languages: Proficiency in Spanish and English (mandatory).
• Skills: Basic PC skills, excellent communication abilities.
• Availability: Willingness to work in shifts (7x24, 40 hours per week).
• Experience: No specific experience required; initial training will be provided.
• Attributes: Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.

Location: Santa Cruz de Tenerife

Job Type: Full-Time, Shift Work (7x24, 40 hours per week)