ServiceNow Senior Managed Service Consultant

Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Our Application Management Services:

The primary role of the Senior Managed Service Consultant is to work closely with managed service customers to review enhancement requests, propose solutions to business problems and then deliver the chosen design.

Where purpose meets career:

• Opportunity to configure and develop ServiceNow applications and modules across the breadth of the platform
• Opportunity to engage with multiple customers in different sectors using different areas of the ServiceNow product
• Career development - ServiceNow training and certification in line with business needs and personal growth

Responsibilities:

• Customer engagement & ownership: Act as first point of contact, manage enhancement requests, and lead design workshops.
• Technical delivery & problem-solving: Provide creative solutions and deliver ServiceNow implementations from design through testing.
• Collaboration & communication: Share best practices, demonstrate strong verbal/written skills, and support knowledge transfer.

Required skills and experience:

• ServiceNow expertise including implementation experience plus at least 2 CIS certifications.

• Technical proficiency: Strong scripting (PERL, JavaScript, Python, Shell) and web services (REST, SOAP, XML, JSON).
• Additional knowledge (desirable): Experience with ServiceNow modules (SPM, ITOM, CSM, HR, IRM) and relational databases (MySQL, MSSQL, Oracle).

Benefits:

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Note: This role is UK-based and offers a remote working opportunity, with occasional UK domestic travel as required. The successful candidate should hold or be capable of obtaining SC clearance to work with UK public sector organisations.

Recruiter Contact:

Please write directly to Inka Tsoneva on Inka Tsoneva|LinkedIn|inka.tsoneva@atos.net 

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - UK-Recruitment-Support@atos.net 

Let’s grow together.