Service Manager Consultant

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 53,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

The opportunity

We are looking for forward-thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in service management/delivery and can evidence service architecture or business architecture experience. No engagement is the same. This role requires a desire to build trusted client relationships, understand their business problems and value streams, create innovative solutions with a drive to improve customer outcomes. 
 

In addition, you will contribute to, or own the production of deliverables. Deliverables include analysis of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organisation design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc.

The candidates must be eligible to obtain a security clearance - SC level.

Location:  
Home based; Digital Transformation Consulting supports UK-wide clients; therefore, the candidate should expect to travel 2 days per week on average, with a balance to work from any Eviden site or from home where travel is not required. 

Role and responsibilities:

• Service Delivery/Service Management/Service Transition role support.

• Assist with sales proposals, bids and presenting client pitches.

• Developing value propositions and supporting collateral.

• Engagement management and line management activities.

• Lead and or support Maturity Assessment, interviewing stakeholders to analyse current strategy, services, processes, and organisation structure to identify issues or pain-points and potential improvements.

• Collecting and analysing customer data to produce insights and reports.

• Preparing and leading workshops to play-back findings and explore solutions to specific issues.

• Preparing PPT slides to summarise key findings and recommendations.

• Desk research on competitors and best practice examples of digital strategy.

• Documenting roadmaps and/or transition states for any organisational changes required.

Required skills and experience:

• Service transition.

• Strong Service Delivery, IT operations, service management and experience across the full ITIL lifecycle.

• Knowledge and understanding of IT operating models and concepts such as SIAM, DevOps, SAFe Agile and Cloud operating models.

• Confident working directly with a senior leadership team in a client advisory role.

• Consultative skills including the ability to ask open engaging questions at all levels, analyse information, test, or develop new hypothesis and research new or emerging trends and best practice.

• Advanced problem-solving skills are expected, with the ability to quickly understand business issues and develop creative solutions.

• Capability to develop high quality well-presented client deliverables using PowerPoint, Word, and Excel.

• Client facing workshop facilitation experience and strong presentation skills.

Desirable skills/experience:

• Would be great to see some previous consultancy experience either in ITSM, Business or Digital consulting.

• Ability to demonstrate either Service or Business Architecture, IT Governance, Business Change and Programme Management experience.

• ITIL (MP, SL or Expert), LEAN, COBIT, TOGAF, CMMI certifications.

Benefits:

• 25 days of Annual leave + an option to purchase more through our Flexible Benefits.

• Flex benefits system – exciting opportunity to choose your own benefits.

• Retail discounts.

• Pension - matching contribution up to 10%.

• Private Medical Scheme.

• Life Assurance.

• Enrolment in our Share scheme - subject to scheme eligibility criteria.

• Unlimited opportunities to learn in our Training platforms.

As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview. The data is only used for the purpose of providing additional support at interview. If this is applicable to you, please ensure you answer “Yes” to the question regarding disability included in the application form for our awareness.

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