Next Generation 911 Network Operations Center Technician

About Atos

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Atos Public Safety - Network Operations Center Technician – Next Generation 911 

Atos Public Safety solutions and services focus on Public Safety agencies. As a trusted partner with a wide range of service capabilities, Atos Public Safety helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire Atos Public Safety portfolio of research, consulting, solutions, services, systems, and software uniquely distinguishes Atos Public Safety from other companies in the industry.

As an NOC support technician, you are required to support network infrastructure consisting of IP networks and routing within a Next Generation 911 services environment. This is a 24x7 incident management triage and initial troubleshooting role requiring a foundational understanding of MPLS/SDWAN technology.

What will you be doing:

• Support a shift orientated role, days, nights, weekends, and holidays.
  • 12-hour Work Shift Arrangement
    • Day Shift: Four Days on | Four Days off
      • 8AM to 8PM US EST
    • Night Shift: Four Nights on | Four Nights off
      • 8PM to 8AM US EST
• Network Infrastructure support of LAN/WAN services
• Next Generation 911 support of Voice and Text services
• Highly incident driven supporting network infrastructure trouble tickets.
• Escalates network transport issues and outages to L2 NOC support engineers and vendors as needed.

Requirements: 

• Incident handling process, experience using trouble ticket and fault management systems.  
• Foundational understanding Network Operating Systems
• Exposure to CISCO products (routers, switches and firewalls)
• Triage and troubleshoot MPLS, BGP, SDWAN and BFD protocols
• Can serve as a valued team member, demonstrating clear and effective communication, coordination, and collaboration skills (oral and written English) with a proven ability to work as a part of a global team, despite the diversity (cultural, geographic, and other differences).
• Highly customer focused illustrating excellent email and telephone etiquette.
• Established listening, analytical, and problem-solving skills.

Qualifications:

• BSC/ Networking or Job History of Networking Systems
• +2 years of successful technical experience in related field and successful demonstration of key responsibilities and knowledge - Nice to have “CISCO certifications.”
• +2 years of network operational center support experience
• Demonstrates ability to adapt within technologies, processes, and practices in area of specialization or discipline.
• Illustrates strong team collaboration and partners well with others.

Leverages prior knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.

Rewards and benefits:

• Wellbeing programs & work-life balance - integration and passion sharing events. 
• Opportunities for professional growth and career advancement.
• Remote and hybrid working possibilities.
• Benefits platform –culture, shopping, sport, etc.
• Continuous learning programs and online courses.
• Possibility to participate to charity and eco initiatives.

 
Career Path
At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.
Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
At Atos, the future is our choice.
Choose your career - Atos
 
If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.