CLIENT DELIVERY EXECUTIVE

Head of Data Center, Private Cloud Infrastructure and Operations (Public Sector)

Location: • Austin, TX preferred (with ability to travel on-site for leadership, incident response, and strategic engagements) • Dallas, TX possible

Position Overview Atos is seeking a results-driven Head of Data Center, Private Cloud Infrastructure and Operations (Public Sector), with Senior Client Delivery Executive span of control and demonstrated, current deep expertise in leading large-scale data center operations and private cloud services for the public sector. This executive-level role combines strategic client-facing leadership with hands-on technical oversight to deliver uncompromising reliability, security, and scalability. You will manage a large P&L, oversee multi-disciplinary teams, and drive the evolution of enterprise-class infrastructure, including two client data centers supporting 10K+ servers. The focus will be on architecting, implementing, and operating high-availability environments while achieving cloud parity—offering data center services in a consumable, elastic format.

Ideal candidates will bring proven experience from large-scale data center or managed service providers (e.g., Equinix, Digital Realty, CyrusOne, CoreSite, Switch, NTT Global Data Centers, Kyndryl, Atos, HPE GreenLake, Dell APEX, IBM Cloud, AWS Outposts, Azure Stack, or Google Distributed Cloud), blended with public sector market knowledge (state-level preferred over federal). This role demands a balance of P&L accountability, client relationship management, and tactical technical depth to attract top-tier talent capable of influencing C-level stakeholders and modernizing legacy systems.

Key Responsibilities

Service Delivery and Client Interface

• Act as the primary client-facing interface, supporting Service Delivery Management and Sub-Tower Management while collaborating with the Service Delivery Manager (SDM) to understand client needs, contract priorities, and business context.
• Orchestrate end-to-end services across all lines (top-of-stack principle), including new service readiness reviews, escalations, and limited upselling proposals (within delegation for volume, risk, and standardization).
• Ensure strong cooperation with Service Management Centers (SMC) for standard methods/tools, requesting SDM support for client-driven changes.
• Manage client relationships, sell managed services to C-level executives, and drive mutual beneficial solutions in complex environments.

Operational Excellence and P&L Management

• Oversee all delivery and operations for the account, including Build, Procurement, PMO, Steady State, Security, and Networking teams, with indirect responsibility for a large P&L (e.g., cost reduction, margin improvement, revenue growth).
• Guarantee 24x7 availability, resiliency, and compliance with SLAs and regulatory standards (e.g., SOC, HIPAA, PCI, NIST, ISO 27001).
• Lead incident, problem, and change management with rapid resolution and root-cause elimination; direct operations across multiple sites, integrating physical data centers with private/hybrid cloud environments.
• Ensure provisioning of daily/weekly dashboards, volume forecasts, and evolution reporting for accurate billing and capacity planning.
• Manage account operations, service processes, business backlog, scope changes, implementations, service acceptance, technical assurance, and handover processes.

Technology Stack Ownership and Hands-On Leadership

• Provide proven technical expertise across the full stack:
• Network: SDN, routing, switching, firewalls, DDoS mitigation, load balancing; data/voice networks.
• Compute & Virtualization: VMware, Hyper-V, Nutanix, OpenStack, bare-metal; servers and legacy Z platforms.
• Storage & Data Protection: SAN/NAS, object storage, backup tiers, DRaaS.
• Cloud & Orchestration: Kubernetes, OpenShift, VMware Cloud Foundation, Terraform, Ansible, Infrastructure-as-Code; end-user computing and cloud parity strategies.
• Middleware & Applications: Application hosting, databases, messaging, API gateways, microservices.
• Security & Compliance: IAM, SIEM, zero-trust architectures, encryption, audit frameworks.
• Troubleshoot and upgrade hardware/software as needed, ensuring high availability, scalability, and security for mission-critical environments.

Transformation and Continuous Improvement

• Drive the transition of legacy services to modern private cloud experiences with elasticity, self-service portals, and automation.
• Implement AI-driven operations (AIOps), predictive analytics, DevOps, SRE, and platform engineering practices to boost uptime and efficiency.
• Lead the (continuous) Service Improvement Plan (SIP), positioning data centers as enablers for DataOps, AI/ML, and automation-driven services.
• Ensure all new services/accounts follow acceptance management processes, escalating non-compliance to protect client and delivery capabilities.
• Attend service reviews, validate solution proposals, and maintain up-to-date Service and internal Purchase Orders.

Leadership and Partner Management

• Lead, mentor, and upskill large teams of engineers, operators, and service managers across global operations; foster strong internal/external relationships at all levels.
• Orchestrate multi-vendor ecosystems, strategic partnerships, and executive stakeholders to align infrastructure with business objectives.
• Demonstrate exceptional organizational, strategic/tactical planning, team management, project/program management, and quality control skills.

Qualifications

Required Experience

• 12+ years in IT/data center operations and service delivery, with increasing leadership responsibility; at least 5+ years in a senior leadership role managing large-scale environments (10K+ servers).
• Proven P&L management, including cost-cutting, margin/revenue improvement, and contract oversight.
• Direct experience delivering reliable, secure, and scalable services at scale, preferably with public sector clients (state-level preferred).
• Hands-on background in complex, challenging customer environments, with success influencing change and negotiating solutions.
• Expertise in IT Service Management frameworks (e.g., ITIL, COBIT, MOF) and modern practices (DevOps, SRE, platform engineering).
• Strong experience managing client relationships, selling managed services to C-level executives, and working within the public sector data (PSD) market.
• Background managing multi-vendor ecosystems and large organizational data centers.

Education & Certifications

• Bachelor’s degree in Business, Computer Science, Information Systems, or related field (Master’s preferred).
• Advanced certifications highly desired: VMware (VCP/VCAP), Cisco (CCNP/CCIE), AWS/Azure/Google Cloud, Red Hat/OpenShift, ITIL, PMP.

Key Competencies

• Mission-critical mindset with unwavering focus on reliability, security, scalability, and compliance.
• Hands-on technologist capable of operating at strategic, tactical, and technical levels.
• Exceptional interpersonal skills to build relationships, articulate technology topics, and drive customer relationship management (CRM).
• Demonstrated success in transformation, workforce evolution, and business software utilization.

Why Join Us This role offers a unique opportunity to lead the intersection of client delivery and data center innovation in the public sector, ensuring the stability of mission-critical infrastructure while driving growth and modernization. Join a team focused on high-impact results in a dynamic, evolving digital landscape.