CONSULTANT
Pune, IN
Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.
With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.
About Atos Group
Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.
Roles & Responsibilities
- Proactive Hardware & Software troubleshooting on End User Devices
- Analysis of trends and recording current health status of end user devices
- Identification where and when the issue occurred and how many users are impacted
- Analysis of the events in timeline to identify root causes of issues very quickly
- Cooperation with various technical teams on root cause analyses and remediation plans
- Resolution of issues discovered
- Documentation of findings and recommendations
- Reporting
- Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software
- Providing input for collector packaging and assisting in deployment scenarios
- Perform ongoing maintenance, check the platform availability
- Maintaining customer specific EUCA documentation updated
- Creation and maintenance of Investigations, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink tool
- Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
Requirements
- Very good knowledge of MS Windows OS administration
- Strong analytical skills, hands-on experience with an analytical toolset preferably Nexthink
- Experience with analyzing system logs, events and monitoring alerts
- Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents
- Knowledge of PKI and PowerShell scripting will be a plus
- Experience with troubleshooting, diagnosing and fixing OS and AD related issues
- Experience with administration & troubleshooting of Microsoft Suite, Intune
- Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
- Knowledge of ITIL Processes
- Very good verbal and written English, capability to understand and write technical documentation
- Proactive attitude, ability to work independently as well as in the team.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.