SYSTEMS ENGINEER
Plano, US
We are looking for a Systems Engineer with at least 5 years of experience in similar roles and management experience to ensure the right level of understanding regarding client requirements and priorities among account delivery resources.
Location: Dallas, TX
What will you be doing:
– Establish clearly defined integration points between the SDM and all stakeholders, including escalation paths
– Set and communicate priorities on a regular basis to meet SLA, Quality and Security Standards in DSR and delivery meetings
– Actively participate in Major Incident and Change Advisory Boards ensuring effective communication between Atos teams
– Bring client centricity (“voice of the customer”) to Atos Delivery and advocate for the Client
– Advocate through your communications the need for regular inspection, control, prevention and continuous improvement.
– Ensure delivery team members understand runbooks for critical/emergency changes
– Ensure account delivery team has access to and understands the contractual commitments and expectations
– Demonstrate your role as the Atos single accountable delivery orchestrator and leader for integrated services delivery to your Client
– Serve as the conduit to your Client for information during Major Incidents and critical/emergency changes
– Update your Client on MI Root Cause Analysis findings
– Establish a formal communication framework to structure client information regarding SLA performance, achievements, operational risk and improvements
– Lead as an orchestrator and pro-active delivery integrator with total focus on Quality of Service, Compliance and Cost Optimization
– Utilize SDM Management System providing KPIs, schedules, rollup and delivery/CLM integration to drive the daily management of details and proactive issue identification
– Partner with Service Owner and Service Line Heads to manage necessary resource allocation/skills for effective account delivery in line with budget, service requirements and client’s changing business
– Lead the Client Delivery Plan and Knowledge Repository to communicate and implement delivery strategy and metrics
– Actively lead the Daily Service Reviews with key operational staff, driving accountability, inspection, action and prevention
– Organize/lead regular account delivery leadership meetings
– Establish a culture of pro-active problem management, continuous improvement, industrialization and automation
– Ensure delivery team adheres to account governance model
– Establish close interlock with CLM to develop account plans, ER fulfillment, CSAT, opportunity development and contract renewal
– Collaborate with the Service Owner and Service Line Heads to align services and technologies to client business objectives
– Advocate through your actions the account vision & mission
– Ensure training/processes for on/off-boarding of account resources are in place
– Discuss with the Client on a regular (e.g., monthly) basis their priorities, plans and changing business conditions
– Support Client/CLM discussions on upsell potential and opportunities to advance service innovation and automation
Requirements:
- 5 years of experience in similar roles, management experience required
- Data analysis and documentation
- Desktop support experience
- Technical leadership.
Rewards and benefits:
- Wellbeing programs & work-life balance - integration and passion sharing events.
- Opportunities for professional growth and career advancement.
- Remote and hybrid working possibilities.
- Benefits platform –culture, shopping, sport, etc.
- Continuous learning programs and online courses.
- Possibility to participate to charity and eco initiatives.
Career Path
At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.
Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
At Atos, the future is our choice.
If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.