SAP CS Consultant
Navi Mumbai, IN
About Atos Group
Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Requirements:
- Strong SAP CS configuration and integration expertise in SAP ECC and/or SAP S/4HANA Service. : 10 + Yrs
- Hands-on experience in Service Notifications, Service Orders, Service Contracts, Warranty Management, Installed Base, Equipment, Functional Locations, Serial Number Management, Service Confirmation, Repair & Return processes, Resource Planning & Scheduling, Billing integration, and Service Reporting.
- Experience in SAP CS integration with SD, MM, PM, FI/CO, and QM modules.
- Ability to gather business requirements and prepare functional specifications, solution designs, and configuration documents.
- Knowledge of SAP technical concepts including IDocs, BAPIs, BADIs, User Exits, Enhancements, Workflows, and SAP Fiori applications for Customer Service.
- Experience in SAP implementation, rollout, upgrade, migration, or AMS support projects.
- Strong analytical, problem-solving, stakeholder management, and communication skills.
- Experience working with global delivery teams and mentoring junior consultants.
- SAP CS certification preferred.
- Exposure to SAP S/4HANA Service and ITIL/Agile environments is an added advantage.
Responsibilities:
- Gather business requirements and deliver SAP CS solutions through configuration and functional design.
- Provide L2/L3 production support, incident resolution, root cause analysis, and ensure SLA compliance.
- Lead and support SAP CS implementations, rollouts, upgrades, migrations, and transformation projects.
- Configure and support Service Notifications, Service Orders, Service Contracts, Warranty Management, Installed Base, Billing, and related service processes.
- Ensure seamless integration between SAP CS and SD, MM, PM, FI/CO, and QM modules.
- Prepare functional specifications, configuration documents, test scripts, and end-user documentation.
- Coordinate with ABAP and integration teams for custom developments, interfaces, reports, forms, and enhancements.
- Perform Unit Testing, SIT, UAT, defect resolution, deployment, and hypercare support.
- Support data migration, cutover planning, production support, and continuous process improvements.
- Conduct user training, knowledge transfer, and provide functional guidance to business users and junior consultants.
- Collaborate with cross-functional teams to deliver high-quality SAP CS solutions within project timelines.