Head of Frictionless Operations

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job Title: Head of Frictionless Operations

Location: Bangalore (Whitefield) or Chennai (Siruseri) or Pune (Talawade) or Mumbai (Airoli (West).

Type of Hire: Full-Time

Experience: Min 15+ years

Role Overview

As a Senior Technical Leader within our Digital Application Services division, you will be the Head of “Frictionless Operations.” This is a high-impact, client-facing role responsible for defining and building the next generation of IT and Business Process operations.

Your mission is to engineer enterprise-grade, production-ready assets that integrate Agentic AI, Knowledge Graphs, and Advanced Observability into the fabric of our global delivery. You will lead the R&D lifecycle—from initial ideation to revenue-generating assets—ensuring our technological differentiation translates directly into client value, operational scale, and market leadership.

Key Responsibilities

• Solution Engineering & Scaling: Own the end-to-end lifecycle of enterprise solutions. You are responsible for taking concepts from a "blank page" through R&D and PoC, into Pilot, and finally to global production scale.
• Architecting Frictionless Ops: Design systems that unify IT operations with business process outcomes. You will move the needle beyond standard monitoring toward holistic, proactive observability that predicts and prevents friction.
• Ecosystem Orchestration: Direct the technical build using a strategic mix of Open Source solutions, market-leading tools, and niche boutique partnerships. You must decide when to build, when to buy, and when to integrate.
• Empowerment & Self-Service Strategy: Design and deploy sophisticated end-user interfaces, including autonomous fulfillment agents, intelligent chatbots, and real-time transparency dashboards that empower customers.
• Commercial Enablement: Act as the lead technical evangelist. Partner with Sales, Client Partners, and Delivery Leaders to position innovation within renewals and new multi-million dollar pursuits.
• Outcome Management: Be accountable for the ROI of R&D. Measure and report on the tangible impact of innovation, specifically regarding productivity gains, cost reduction, and user experience (UX) metrics.

Technical & Innovation Focus

• Agentic & Generative AI: Lead the design of autonomous agent workflows and LLM-integrated systems capable of handling complex, multi-step business and technical tasks.
• Knowledge Engineering: Build Knowledge Graph-based systems to provide context-aware automation and "Single Source of Truth" architectures for complex, heterogeneous client environments.
• Advanced Observability: Shift the delivery paradigm from "uptime" to "outcome" by implementing full-stack observability across both IT infrastructure and business KPIs.
• Production Accountability: Ensure all R&D outputs meet rigorous enterprise standards for security, compliance, latency, and reliability. We build for production, not for slide decks.

Go-To-Market & Growth

• Evangelism: Present our technical roadmap and innovation portfolio at industry events and to C-suite client stakeholders.
• Deal Architecture: Collaborate with bid teams to embed differentiated technology solutions into the heart of our largest contract renewals and new deals.
• Assetization: Transform custom, bespoke client solutions into reusable, modular assets that can be deployed across the wider portfolio to drive non-linear growth.

Required Experience

• 15+ Years of Leadership: Proven experience in senior technical leadership roles, preferably within a Global Digital Services or Tier-1 Consulting environment.
• The "Zero-to-One" Track Record: Demonstrated success in taking 3–5 major technical solutions from R&D/PoC to full-scale production for Fortune 500 clients.
• Deep Technical Architecture: Strong background in Cloud and Microservices architecture, with recent, hands-on leadership in Agentic AI, ML, and automation frameworks.
• Executive Presence: Ability to command the respect of technical architects while simultaneously translating complex technology into business-aligned strategies for C-suite executives.
• Operational Grit: A deep, first-hand understanding of the realities of ITIL, DevOps, and Business Process Outsourcing (BPO) landscapes.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.