Cybersecurity Service Delivery Manager

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. 

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. 

Location - Mumbai / Bangalore

Experience : 10-15 Years

Skills - CyberSecurity SDM

Role Overview 

The Service Delivery Manager (SDM) in Cyber Security is responsible for ensuring reliable, SLA-driven delivery of managed security services to customers. The role acts as the bridge between customer, SOC operations, and internal delivery teams, ensuring agreed service levels, quality standards, and contractual commitments are consistently met. The SDM is accountable for service performance, governance, customer satisfaction, and continuous improvement, while proactively managing risks, escalations, and operational challenges.

Key Responsibilities

• Own end-to-end delivery of cybersecurity services (SOC, monitoring, incident response, etc.)
• Ensure SLA/KPI compliance and meet contractual service commitments
• Act as primary escalation point for security incidents and service issues
• Manage customer relationship and drive regular governance reviews
• Coordinate across SOC, engineering, and support teams for seamless delivery
• Monitor service performance and drive corrective and preventive actions
• Ensure adherence to ITIL processes (incident, problem, change management)
• Manage operational and contractual risks, including mitigation planning
• Support service transition, onboarding, and handover to operations
• Drive continuous service improvement and efficiency initiatives
• Oversee reporting, dashboards, and service performance reviews
• Manage suppliers/vendors and ensure service quality from partners
• Contribute to business growth through service enhancements and customer satisfaction

Key Skills & Experience

• Strong experience in cybersecurity service delivery / SOC operations
• Good understanding of SIEM, incident response, and security operations lifecycle
• Knowledge of ITIL and service management frameworks
• Strong stakeholder and customer management skills
• Ability to handle escalations in high-pressure environments
• Good analytical and problem-solving capabilities

Good to have 

• Key Outcomes / Success Metrics
• Customer satisfaction and retention
• SLA adherence and service quality
• Incident resolution timelines (MTTR)
• Reduction in service risks and recurring issues
• Continuous improvement in service efficiency

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
 

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.