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Technical Engineer

Publish Date: Apr 24, 2021

Location: Monument, CO, US

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

Title

Technical Engineer

 

Location

Monument Colorado – Must be currently located in or near

 

Responsibilities

 

Essential Technical Criteria Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.

 

  • Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
  • Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
  • Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
  • Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
  • Works independently with little to no direct supervision in the implementation of desktop solutions to fulfill business unit requirements.
  • Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
  • Responsible for partnering with the business units they support to understand the business impact of support issues.
  • Responsible for the implementation of desktop solutions to fulfill business unit requirements.
  • Responsible for the implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.
  • Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment
  • Demonstrates creativity and initiative in problem solving. Complex Technical Documentation/Administrative Tasks
  • Technical documentation of hardware/software additions or changes.
  • Updates of inventory additions and changes to the inventory database.
  • Updates and closures of trouble tickets and service requests.
  • Timely labor hour input for billing and management. Essential Performance Criteria Communications
  • Frequency, Timeliness, and Clarity- responsive, thorough and appropriate in number and duration given the assignment, project or client’s needs. Direct and to the point, avoiding “wordiness”.
  • Scope – contains all relevant information and viewpoints, well thought-out and presented in a format that is easy to understand

 

Required Qualifications

  • 3+ years of progressive experience in the desktop environment.
  • Advanced knowledge and understanding of Windows desktop operating systems.
  • Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
  • Intermediate knowledge and understanding of LAN environments
  • Intermediate knowledge of communication protocols.
  • Intermediate knowledge of PC-to-Mainframe access.
  • Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange).
  • Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.
  • A demonstrated ability to encourage and model positive cross-team partnerships.
  • Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.


Nearest Major Market: Colorado Springs