Product Enablement Support Consultant

Position Overview

Hybrid Position - CDMX/Monterrey

Availability to travel within the country as you would be traveling.

The Product Enablement Support Consultant is a key contributor within the global Product Enablement & Go-to-Market (GTM) organization, supporting the ServiceNow business. This role partners with Sales, Pre-sales, Value Engineering, and Customer Success teams to ensure consistent, high-quality enablement assets, demo environments, and pursuit support that accelerate pipeline development and deal closure.

Key Responsibilities

1. Product Enablement & Sales Support

• Develop, update, and maintain enablement assets including pitch decks, demo scripts, talk tracks, and industry content.
• Ensure consistency, version control, and alignment with GTM messaging across all materials.
• Maintain sales playbooks and RFP response libraries to support efficient proposal delivery.

2. Demo Environment Management

• Coordinate provisioning, updates, and maintenance of demo environments aligned with priority use cases.
• Create and publish demo guides, FAQs, and troubleshooting documentation for pre-sales teams.
• Collaborate with Solution Consulting and Value Engineering teams to enhance demo capabilities.

3. Training & Enablement Delivery

• Design and maintain training materials including onboarding content, labs, and knowledge assessments.
• Coordinate training sessions, manage logistics, and track participation and effectiveness.
• Collect feedback and identify gaps to continuously improve enablement programs.

4. Pursuit Support & Deal Acceleration

• Provide support for strategic deals by coordinating cross-functional inputs and timelines.
• Prepare pursuit-ready deliverables including proposals, pitch content, demo alignment, and executive summaries.
• Assist with bid preparation, storytelling, and presentation readiness.

5. Competitive Intelligence

• Maintain competitive insights, battlecards, and win/loss analysis.
• Capture market and field feedback to support positioning and messaging strategies.

6. Customer Success Support

• Support customer success programs through templates, reporting assets, and tracking tools.
• Assist in preparing executive business reviews and value realization reports.

Key Stakeholders

• Product Enablement & GTM Leadership
• Sales & Pre-sales Teams
• Solution Consulting & Value Engineering
• Customer Success Teams

Acts as a bridge between global GTM strategy and regional execution.

Required Experience & Skills

Experience

• Background in Product Enablement, Pre-sales Operations, GTM Support, Marketing Operations, or Proposal/Pursuit Support roles within a technology or consulting environment. [

Technical & Functional Skills

• Working knowledge of ServiceNow solutions (preferred).
• Strong experience creating:

• Sales decks and pitch materials
• Sales playbooks
• RFP response libraries
• Competitive battlecards
• Training content

Core Competencies

• Strong stakeholder management and coordination skills
• Excellent attention to detail and quality control
• Ability to manage multiple priorities and tight deadlines
• Strong written and verbal communication skills with the ability to simplify technical concepts

What We Offer

• Exposure to strategic sales and high-impact deals within a global GTM organization
• Opportunity to work cross-functionally with Sales, Consulting, and Customer Success teams
• Career progression into Product Enablement, GTM Operations, or Solution Consulting roles
• Competitive compensation and professional development opportunities