Onsite Support Technician

Publication Date:  Jun 21, 2024
Ref. No:  513187

Monterrey, Nuevo Le�n, MX, 66490

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.



Job in a nutshell:

In this role you will provide quick response to client incidents on site to troubleshoot, analyze, diagnose, and engage appropriate technical resources to resolve client issues.

Monday to Friday 7:00am – 4:00pm

Onsite - Santa Catarina, Nuevo León


What will you be doing:

  • Obtains diagnostic data to assist in the investigation and resolution of problems

and ensures that are fully documented.

  • Initiates and co-ordinates investigations to discover root causes, and progresses

the implementation of remedial action.

  • Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers

and specialists involved, and contributes to problem management policy decisions.



  • Troubleshooting experience
  • Windows 10/11 and MAC experience
  • Customer service
  • English Intermediate – Advanced


Rewards and benefits:

  • Law and Superior Benefits
  • Wellbeing programs & work-life balance - integration and passion sharing events.
  • Opportunities for professional growth and career advancement.
  • Benefits platform –culture, shopping, sport, etc.
  • Continuous learning programs and online courses.
  • Possibility to participate to charity and eco initiatives.


Future career path:

  •  After your 1st year in Atos you can apply to any position to keep growing as a professional.


If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.

For any questions, please contact our recruiter Adriana López - adriana.lopez@atos.net


Join our phenomenal team to grow together!



Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.


Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here