Network Operations Engineer
Monterrey, MX
About Atos Group
Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Company: Atos
Location: Monterrey, NL (On-site)
Job Type: Full-time
The Network Operations Engineer will be responsible for monitoring the network’s health, handling and resolving Level 2/3 incidents, and performing basic changes on Cisco equipment to ensure service availability. They will use tools such as ServiceNow, SolarWinds, or Cisco Prime to manage alerts, tickets, and reports. They will analyze connectivity issues, apply operational best practices, and collaborate with internal teams and external providers for issue resolution. The role also includes maintaining updated documentation and providing support during critical or high‑priority situations.
- Monitor real‑time network health and performance.
- Troubleshoot and resolve Level 2/3 network incidents.
- Implement basic configuration changes on Cisco networking equipment.
- Manage alerts, tickets, and operational reports using ServiceNow, SolarWinds, Cisco Prime, and related tools.
- Diagnose connectivity, routing, and performance issues.
- Coordinate with internal teams and external providers to ensure timely resolutions.
- Maintain accurate and updated operational documentation.
- Participate in major incident management and high‑priority situations.
- Advanced knowledge of Cisco routers and switches.
- Strong command of BGP, EIGRP, TCP/IP, DNS, DHCP, Telnet, SSH, and FTP.
- Hands‑on experience with monitoring platforms such as ServiceNow, SolarWinds, Cisco Prime, Splunk, or Infoblox.
- Intermediate to advanced technical English level.
- Ability to work under pressure, adaptable, and detail‑oriented.
- Bachelor’s degree in Computer Science, Telecommunications, Network Engineering, or related fields.
- 3 to 5 years of experience in NOC functions or similar network operations roles.
- Excellent problem‑solving and analytical capabilities.
- Effective communication skills.
- Ability to manage high‑pressure and fast‑paced operational environments.
- Strong teamwork and customer service orientation.
- Certifications such as CCNA, CompTIA Network+, or equivalent.
- ITIL knowledge or certification.
- Familiarity with firewall technologies, VPNs, or ISP networks.