DELIVERY DIRECTOR

Publication Date: Nov 1, 2024

Ref. No: 521762

Location:

Monterrey, MX

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

DELIVERY DIRECTOR

Job Overview: The single accountable delivery orchestrator and leader for integrated services delivered to their client, Applying execution discipline to ensure control and predictable results on Client Service Quality, Compliance & Security, Cost Management and Capabilities Building This role involves managing delivery of contracted services through Atos operations teams and external contractors/ vendors, implementing service delivery processes that meet business needs and service level agreements (SLAs) ensuring a high level of customer satisfaction and driving continuous improvement in service delivery. Key Competencies: ·

Customer Focus: Deeply understands client needs and ensures services are aligned to meet those needs. Financial acumen: clear understanding and alignment of service delivery items, their costs and corresponding revenue.
Strategic Thinking: Aligns service delivery strategies with client business goals.
Change Management: Capable of leading the team and clients through changes in processes, technologies, or organizational structures.
Communication: Clearly and effectively communicates with clients and stakeholders at all levels.
Performance Management: Sets clear performance expectations for the team and provides regular feedback. What will make you successful/or “Your X Factor”:
SDM Experience : + 7 years of experience as SDM on Large Global Accounts in the areas of Infra Apps (Middleware / Database / Mainframe) with seasoned experience on Finance Management, Customer Relationship Management, Transformation & Innovation and Service Delivery.

Technical Knowledge in the areas of: · Mainframe (z/OS, CICS, IMS, DB2, IDMS, Storage & Virtual Tape, Batch, ACM) · OS2 – Tailored Account Processing Application · SCM – JAVA Application code management Middleware – WAS, JWS, IIB, IIS, JBOSS, MQ · DMS – FileNet, RightFax, Adobe Experience Mgr. · Database – Oracle, SQL, DB2, Change Data Capture (CDC), Striim, Oracle Exadata, Informatica

Your Expertise: · bachelor’s degree in engineering, Computer Science, Information System or related discipline · ITIL foundation certified, CITP or other professional body qualification. ·

Demonstrate personal integrity, strong work ethic and confidentiality. ·

Communication: Ability to communicate effectively with people at all levels using fluent English

#LI-MEXICO #LI-REMOTE

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

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