ServiceNow Developer
Mexico City, MX
About Atos
Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Service Now Devloper- Technical Consultant
Location: Remote
Full Time
Job Overview:
Summary of Position
The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.
What will make you successful/or “Your X Factor”:
Primary focus area: ServiceNow ITSM and ITOM (CMDB, Discovery, Service Mapping, Event Management)
Other focus areas: HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.).
Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”. Working with the Client this requires thought leadership in transforming “solutionised” requirements to true business outcomes
Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries
Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
Your Expertise:
Years of Experience
Hands-on design, development, and deployment experience with the Service-now.com platform for 3 years.
Minimum Required Skills
Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators
Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
Has proven leadership experience in managing small teams and projects
Ability to produce documentation on various levels including technical and customer facing
Preferred Skills
ServiceNow knowledge of the following products is a MUST:
HRSD (Human Resource Service Delivery)
ITOM (IT Operations Management)
ITSM (IT Service Management)
ITOM (IT Asset Management)
Certifications
ITIL v2 or V3 Foundations
CSA
ITSM
Location: Mexico (any state)
Language: English fluent