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ServiceNow Developer

Publication Date:  Jan 18, 2023
Ref. No:  446952
Location: 

Mexico City, MX, 6600 San Nicolas De Los Garza, MX, 66490

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the                                                           CAC 40 ESG and Next 20 Paris Stock indexes.

 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

Job Overview:  

 

Summary of Position

 

  • The primary role of a Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.  

 

Your Life at Atos: 

 

  • You´ll be responsible in providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) 

 

What will make you successful/or “Your X Factor”: 

 

  • Primary focus area: ServiceNow ITSM, ITIL, ITAM, CMDB/uCMDB. 
  • Other focus areas: HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.).
  • Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
  • Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”. Working with the Client this requires thought leadership in transforming “solutionized” requirements to true business outcomes.
  •  
  • Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) 
  • Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries 
  • Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc.)

 

Your Expertise: 

 

  • Years of Experience

          Hands-on design, development, and deployment experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years) 

 

  • Minimum Required Skills
    • Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators 
    • Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins 
    • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
    • Has proven leadership experience in managing small teams and projects 
    • Ability to produce documentation on various levels including technical and customer facing
    • Proven team player and team builder 

 

  • Preferred Skills

 

ServiceNow knowledge of the following products is a MUST:  

 

    • CSM (Customer Service Management) 
    • HRSD (Human Resource Service Delivery) 
    • ITBM (IT Business Management) 
    • ITOM (IT Operations Management) 
    • ITSM (IT Service Management) 
    • SAM (Software Asset Management) 
    • AIE (Analytics, Intelligence, and Reporting) 
    • DevOps 
    • FSM (Field Service Management) 
    • FS (Financial Services) 
    • FOM (Field Operations Management) 
    • FSO (Financial Services Operations) 
    • GRC (Governance, Risk and Compliance) 
    • TSM (Telecommunications Service Management) 
    • LSD (Legal Service Delivery) 
    • LP (Now Platform) 
    • NLAP (Now Platform App Engine) 
    • SO (Security Operations) 

 

  • Certifications 
    • ITIL v2 or V3 Foundations
    • CSA
    • ITSM

 

 

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.