1st Line Support Analyst

Location: Madrid - Getafe | Work Model: On-site - Paseo de Jhon Lenon S/N

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Description

Are you passionate about IT support and eager to grow in a dynamic and collaborative environment? We’re looking for a Service Desk Agent to join our team and provide high-quality technical assistance to our users.

Key Responsibilities

• Provide technical support via phone, remote tools, and on-site assistance.
• Monitor ICT systems, proprietary platforms, and workflows.
• Troubleshoot and escalate hardware/software incidents.
• Handle service requests related to hardware and software.
• Perform basic system administration tasks.
• Offer technical advice and respond to user queries.

Requirements

• Education: Vocational Training in IT.
• Language: Spanish C1/C2 and English level B2/C1.
• Experience: Between 1–3 years in Service Desk Level I–II roles.
• Skills:
  • Experience working with knowledge management documentation (reading and writing).
  • Functional understanding of IT services and technical platforms.
  • Proactivity and problem-solving mindset.
  • Strong customer service orientation.
  • Teamwork and collaboration skills.

What We Offer

• Permanent contract with trial period.
• Rotating shifts from Monday to Friday, between 7:00h and 18:00h.
• Opportunity to work in a stable and growing IT environment.
• Supportive and collaborative team culture.
• Continuous learning and professional development.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.