1st LINE SUPPORT ANALYST/ ENGINEER
Madrid, M, ES, 28037
JOB POSITION: SERVICE DESK AGENT
SHORT DESCRIPTION:
Service Desk Agent have a wide range of responsibilities, which can include:
Help and support to the workstation: telephone, remote/onsite support.
Monitoring: ICT systems, proprietary software platforms, workflows. Alert resolution. Attention, resolution and escalation of incidents (Hardware-Software) remote-presential.
Management of service requests: Hardware / Software Telephone support: queries, technical advice...
Systems Administration: basic tasks Used to work with Knowledge
Management documentation: reading/documentation.
Customer Service skills and abilities.
Functional vision of services and technical platforms.
Ability to work in a team.
Availability rotating shifts
REQUIREMENTS
Education: FP (Intermediate degree Computer Science)
Experience Technology related: Experience between 1 and 3 years in Service Desk Level I - II areas.
Other Experience: N/A
Certifications: N/A
Skills: Proactivity and problem solving.
Languages: Minimum English level B2 required.
OTHER VALUABLE ASPECTS
Education: N/A
Experience Technology related: N/A
Other Experience: N/A
Certifications: N/A
Other characteristics related to Job Position
Teleworking: provision of the service at the customer's premises without possibility of teleworking
Workplace: Customer office GETAFE
Work Adress: PASEO DE JOHN LENNON S/N GETAFE MADRID
Availability to Travel: N/A
Working time: Monday to Friday 7:00 to 18:00 shift work