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1st LINE SUPPORT ANALYST/ ENGINEER

Publication Date: Sep 10, 2024

Ref. No: 520323

Location:

Madrid, M, ES, 28037

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

SERVICE DESK AGENT

User support experience.

Minimum English level B2 required.

Experience between 1 and 3 years in Service Desk Level I - II areas.

Help and support to the workstation: telephone, remote/on-site support.

Monitoring: ICT systems, proprietary software platforms, workflows.

Alert resolution. Attention, resolution and escalation of incidents (Hardware-Software) remote-presential.

Management of service requests: Hard / Soft Telephone support: queries, technical advice...

Systems Administration: basic tasks

Used to work with Knowledge Management documentation: reading/documentation.

Customer Service skills and abilities.

Functional vision of services and technical platforms.

Ability to work in a team.

Availability rotating shifts

Mandatory Technical Skills:

Medium-High level: microcomputing, networks, servers, management computing, audiovisual computing -valuable-, Windows.

Valuable certifications: Windows administration, ITIL, Microsoft Office.

Languages:

Spanish, Technical English

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

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