Share this Job

ServiceNow Technical Consultant

Publication Date:  Mar 4, 2023
Ref. No:  415331

London, GB, WC1V 6EA

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.


As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview.

The data is only used for the purpose of providing additional support at interview.

If this is applicable to you, please ensure you answer “Yes” to the question regarding disability included in the application form for our awareness.


About the role:


Candidates with BPSS or SC.


The primary role of the Technical Consultant is to work closely with customers to review their technical requirements, propose solutions to business problems and then deliver the chosen design.

If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:

ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)

Web Technologies (XML, HTML, JavaScript, Web Services, etc.)



  • Attending functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
  • Customer engagement to address the technical solution, including challenging and validating customer requirements.
  • Providing creative solutions to resolve business problems, technology issues, process and people challenge.
  • Supporting the Pre-Sales and Delivery teams to validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries.
  • Hands-on technical delivery of the ServiceNow solutions, from development through to testing and implementation.
  • Excellent verbal and written communication skills required.


Qualifications, skills and experience:

  • 3+ years of software implementation experience in either a development or consulting role.
  • Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable
  • ServiceNow Certifications in all areas are highly desirable.
  • Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
  • Must be prepared to travel.
  • Must have legal authorization to work in the UK.


Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out  more on our CSR commitment. 
Choose your future. Choose Atos