ServiceNow Senior Technical Consultant

Publication Date:  Sep 19, 2023
Ref. No:  485247

London, GB, WC1V 6EA

About the role:

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 53 countries. By uniting unique high-end technologies across the full digital continuum with 57,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.



About the role:

The primary role of the Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design.


If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:

  • ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)
  • Web Technologies (XML, HTML, JavaScript, Web Services, etc.)


This is a permanent, full-time role that requires the successful candidate to be eligible for Security Clearance.



  • Preparing and running functional design workshops, crafting design specifications based on out-of-the-box functionality and customer requirements.
  • Customer engagement to address the technical solution, including challenging and validating customer requirements.
  • Providing creative solutions to resolve business problems, technology issues, process and people challenge.
  • Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
  • Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
  • Support the development and growth of the services delivered by Engage ESM practices.
  • Excellent verbal and written communication skills required.
  • Mentoring and coaching others, as well as sharing standard methodologies and knowledge.

Qualifications, skills, and experience:

  • Proven leadership skills in leading small teams and projects.
  • Ability to produce documentation at various levels including technical and customer facing.
  • Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are crucial.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
  • ServiceNow Certifications in all areas are highly desirable.
  • Experience in multiple application architectures and supporting technologies.
  • Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
  • Must be prepared to travel.
  • Must have legal authorization to work in the UK.


Our Offering

  • 25 days annual leave.
  • Private medical insurance.
  • An attractive pension scheme.
  • Flexible benefits scheme, permitting the purchasing of discounted products and services.
  • Unlimited opportunities to learn in our Training platforms.
  • Development program.

Interested? Apply now!

Let’s grow together.